Customer Service Human Resources

Dianne Chappell

*** ******* ****

Clayton, NC ***20, United States

Cell: 919-***-****

**************@*****.***

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Proven management leader with transferable skills to Human Resources; key

provider of project visioning and workflow planning to realize corporate

growth objectives, maximize operational efficiencies, and implement top-

tier management and HR systems. Seeking a progressive leadership

opportunity with a company based in the Raleigh/Triangle, North Carolina

region.

SUMMARY OF SKILLS

* Skilled in multitasking, problem solving, communication, and reading body

language

* Proficient in a wide range of computer applications used for record

maintenance

* Comfortable to work in tight deadlines and deliver quality results

* Calm, confident, and hard working individual with a passion for

perfection

* Ability to learn and adapt new skills and also impart knowledge to

colleagues

* Highly versatile individual who can easily adapt to changing

circumstances

PROFESSIONAL EXPERIENCE

CityMD, New York

Regional Human Resources Manager- NC Division, 2/2014 - Present

* Organize recruitment and training programs

* Liaise with external agencies such as educational institutes and

placement agencies

* Introduce training modules to keep staff updated with the technological

advancements in

the industry

* Review employee performance and compile reports to all departments for

further review

* Provide suggestions on improving departmental efficiency

* Interviewed all applicants appearing for entry, middle and senior level

positions

* Retained several employees by offering increased salaries and incentive

plans

* Perform all other tasks required to fulfill the job requirements

Lowe's, North Carolina

Human Resources Manager/Training Coordinator/Department Manager, 12/1999 -

2013

* Manage recruiting, training and the development of all management

personnel.

Schedule and conduct numerous interviews for various positions. Train,

mentor, coach and

coordinate all newly hired crew members, who are individually coached by

management

teams at Lowe's.

* Assist in hiring new employees and administered valuable information and

guidance

concerning payroll and employee benefits. Organize, develop, and

administer new hire

orientation for new employees for company Federal and local policies,

procedures and

practices for Lowe's.

* Distribute payroll, and sit in on interviews with potential employees,

providing, feedback

and reviews to assist with hiring decision and organizational growth

goals. Develop,

submit, and organize all expense reports on a monthly basis from

employees to the

corporate office.

* Foster open communication lines at the store level, building effective

channels of

information flow from peer to peer, employee to management, and

management to

management. Build employee relations by ensuring that actions are aligned

with Lowe's

values.

* Supervise employee performance to standards of excellence, providing

coaching and

mentorship when needed. Harness team synergies trough encouragement,

public

recognition, networking, and partnership development to seek out a

diversity of

viewpoints.

* Encourage an atmosphere of open communication. Champion, reinforce, and

reward

client-focused behavior, ensuring that employees tap into the breadth of

Lowe's capability

to provide quality service, products and industry leadership. Make

decision regarding

payroll in accordance with operational budgets, P&L, and expense control

metrics.

Responsible for daily cash controls, accounting support, customer service

related issues

and the training and development of front-end, customer service, and

personnel

employees for Lowe's.

* Administer a full suite of corporate health and wage benefits. Ensure

that the company

operates and adheres to all state laws.

* Create, develop, organize and present daily, weekly, and monthly store

sales

information to upper management. Comply with all Federal and local state

regulations

and laws. Ensure the highest standards of customer service, quality

training and

and leadership and superior operational management. Review working

environment and

key business indicators to identify problems and opportunities for

improvement and

action plan with team to achieve operational goals.

* Explain program benefits and how services can assist in crisis

intervention situations.

Sourced and retained top-tier talent by anticipating human resources and

staffing needs;

maintained compliance with all corporate policies, management practices,

and legal

requirements. Analyze job postings are properly posted, schedules to

ensure

productivity, proper employee coverage, and timely solutions to staffing

issues.

EDUCATION AND TRAINING

Barton College, Wilson, NC

Bachelor of Science, Major: Sports Management, Minor: Business

Administration 1997, 5/1997

* Completed Prep Class for PHR Plan

* North Carolina Certified Notary

* Current Member of SHRM

* Current Member of Cary Chamber of Commerce

* Microsoft Window, Microsoft Office Professional(Microsoft Word, Excel)

Staffworks, Peoplesoft, Kronos, ADP, Shifthound, E-Verify

* Human Resources Training

* Claims/Investigations

* Emergency Event Planning

* Unemployment Claims/Hearings

* Worker's Compensation

* HIPPA Law Compliance

* Ken Blanchard Situational Leadership

* HR Manager/ Leadership/Employee Relations/ Talent Planning/Recruiting

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