Pharmacy Technician/Subject Matter Expert

Krystal Castillo

*** ******* ****** ● Pasadena, TX 77503 ● 832-***-**** ● ********@*****.***

Objective

Earn position allowing for use of Medicinalknowledge, supervisory experience, & customer service.

Profile

Motivated, personable business professional with registration as a pharmacy technician. Talent for quickly mastering technology. Accustomed to handling sensitive, confidential information. Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments.

Professional Experience

CUSTOMER SERVICE/PROBLEM SOLVING/DETAIL MASTERY & ORGANIZATION

Oversee Retail operations and provide impeccable customer service.

Rapidly learn and master varied computer programs.

Communicate company policies and procedures to both customers and employees using layman’s terms to facilitate understanding.

Perform all aspects of day-to-day operations as Lead Teacher at The Growing Place.

Employment History

XEROX/CVS CAREMARK – Houston, TXPharmacy Technician/Subject Matter Expert, Nov 2013-Present

RESPONSIBILITIES: Approving/Dismissing Prior Authorizations and Exceptions; Meeting case turnaround-times; Quality Control; Computer Savvy, Trained Multiple Agents, Created Work Instruction Templates to Assist in Training Agents

THE GROWING PLACE – Webster, TX Lead Teacher, 2010-2013

RESPONSIBILITIES: Supervision; Lesson Agenda & Demonstrations; Completed training courses to keep up to date with new teaching methods and developments in the field; Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.

Education

HARLINGEN HIGH SCHOOL – Harlingen, TX

High School Diploma

TEXAS STATE TECHNICAL COLLEGE HARLINGEN – Harlingen, TX

High School/College Credits

PENN FOSTER

Pharmacy Technician Diploma

Awards & Certifications

CPR/BLS Certified

TSBP Certified

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