Customer Service High School

LOUIS MADISON

***** ******** ****** **.

Houston TX, 77064

281-***-**** ( Cell )

Career Objectives

To obtain a position in Customer Service where I

can use my knowledge and skills successfully to

the best of my ability.

Summary of Qualifications

Work History

April 2013 - 2014 I.Q.O.R - Customer Service

Assist customers by telephone in order to provide information about

products and services.

Resolve customers concerns by performing bill adjustments,

collecting deposits and payments.

Cross sold new or additional services or products.

Jan 2006- Especially For you Taxes - Tax Consultant

Seasonal Columbus, Georgia

Computed taxes owed or overpaid, using adding

machines or personal computers, and

complete entries on forms, following tax

form instructions and tax tables.

Reviewed financial records such as income

statements and documentation of expenditures in

order to determine forms needed to prepare tax

returns.

Prepared or assist in preparing simple to complex

tax returns for individuals or small businesses.

Aug 2006 - July Policy Studies Inc. - Customer Service Rep

2008 Fort Pierce, Florida

Resolved service problems by clarifying the

customer's complaint; determining the cause of the

problem; selecting and explaining the best

solution to solve the problem.

Maintained financial accounts by processing

customer adjustments and updated account

information.

Keep records of customer interactions and

transactions, recording details of inquiries,

complaints, and comments, as well as actions

Mar 2003 - Jun taken.

2006

United States Navy - Yeoman

Little Creek, Virginia

Drafted personal and professional correspondence,

acted on matters of social usage, protocol, honors

and ceremonies.

Carried out administrative tasks that include

sorting incoming mail, answering telephones and

formally greeting visitors.

Assisted with various administrative tasks, such

as typing, filing and

Other duties, typical in an office environment.

Education

Morris College -

Sumter, South Carolina

Education Level: 2 years college, technical or

vocational school

Major: Mathematics

Graduated: No

Lakewood High School - South Carolina

Education Level: High School Diploma/GED

Graduated: Yes

Occupational Experience Adviser

Customer Service Representatives

Computer Skills

Data Entry Terminal (PDT, Mainframe Terminal,

etc)

Desktop Publishing Software (In Design, etc)

Graphics or Drawing Software (Photo shop, etc)

Internet Browser (Internet Explorer, Firefox,

etc)

Networking or LAN Software (Cisco, etc)

Personal Computers, Spreadsheet Software (Calc,

Excel, etc)

. Word Processing Software (Word, Word Perfect,

etc.).

Contact this candidate