Customer Service Representative
Resume:
Keona D. Moore
Phone: 317-***-**** ۰ Email: ******@*****.***
_
JOB OBJECTIVE: To obtain a professional career where I may care and assist individuals,
physically, and emotionally using critical thinking, organizational and good communication
skills.
EDUCATION:
(Sept. 2008-Dec. 2009) MedTech College Indianapolis, IN
Associates Applied Science of Nursing
Major: Practical Nursing
(August 2013-current) Everest University Indianapolis, IN
Certifications and Licensure:
2003 Certified Nursing Assistant Indianapolis, IN
2010 Home Health Aide Indianapolis, IN
WORK EXPERIENCE:
2011-CURRENT ROCHE DIAGNOSTICS Fishers, IN
Customer Support Specialist-COAG
• Makes outbound calls to patients who have not self-reported
• Responsible for intake and reporting of patient self-testing data
• Receives inbound patient INR test results
2008-2011 AMERICAN SENIOR COMMUNITIES
Indianapolis, IN
Certified Nursing Assistant
• Worked with patients in rehabilitation setting
• Responsible for direct patient care
• Assisted with bathing, grooming, oral care and upper and lower body dressing
2008-2007 FINISH LINE, INC Indianapolis,
IN
Customer Service Representative
• Assisted in placing apparel, clothing and shoe orders
• Promoted customer reward programs
• Processed bank releases and submitted lost claim orders
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