Customer Service Engineer

**** **** ***, **** **** Beach, Fl *****•561-***-****•*************@*****.***

Wanda Sanders

Skills

Computer, several computer programs (Microsoft Word, Outlook, Basic AutoCAD (editing),

property Appraisers Program, Adobe Reader Professional, Electronic Mail. ArcMap, Voloview

Express, light Excell) Fax, Copy Machines, Calculator, Desk Scanner, Large Floor Scanner for

Blue Prints, Architect/Engineer Scale. Notary Public

Experience

Jun 2003-Dec 2013 PBC-Planning, Zoning and Building, Zoning West Palm Beach, Fl

S ite Plan Technician

Once a month meet with Land Planner's, Architects, Engineers, General Public for New

Project Intake that's being developed in unincorporated PBC for Board of County

Commissioner Approval, enter all pertinent information from submittal into a computer

database, upload documents (site plans, surveys,elevations, etc.) from a CD into computer

database so that various county agencies can review projects for compliance with the

Unified Land Development Code (ULDC) regulations, run reports for Zoning Director and

for County Agencies. Distribute projects to staff, assist zoning staff with research. Create

public files for new projects, create labels for public files on new projects, assist with filing

as needed.

Set up for Public Hearing Meetings held by Zoning Division, pull up site plans, survey's

architectural elevations on laptop to show on large projector screen for attendants at the

Meeting. Meet with Land Planners, Architects, Engineers' and General Public for re-

submittal requests, access applicable fees. Process fee estimates for new projects and

refunds. Process bulk mailing for Courtesy Notices that are sent to the general public within

500 feet of proposed projects to inform them of the proposed development, assist secretaries

on an as needed basis with Public Hearing Meetings held before the Board of County

Commissioner. Responsible for researching exhibit numbers for Final Site Plan Approval's,

stamping final approved Site Plans electronically in AutoCAD,( DWF) format with approval

information, convert approved plans to (PDF) format e-mail approved plans along with

result letter to agents/owners, run a report of all approvals, place approved plans in computer

directory, notify IT Department to post to zoning website. Review Plats for compliance with

the Zoning and Land Development Code.

Ability to read, surveys; architectural and civil plans. Review commercial building permits

for compliance with the Unified Land Development Code, as well as, development

conditions of approval placed on by the Board of County Commissioners and other

Government Agencies. Review drawings for site design, circulation, building foundations,

floor plans, section elevations, landscape/ vegetative requirements of the Zoning

Code .Perform site visits on various projects that I am assigned. Handle initial problems and

complaints regarding permit applications in consultation with supervisor. Type permit review

comments into a database and e-mail to owner/applicant, answer inquiries by phone or in

person regarding zoning and site planning. Review all revisions to permits to ensure

comments have been addressed. Process security bonds for tower permits that are permitted

within PBC. Liaison with the Building Division, helping Building Technicians with zoning

related questions regarding permit review processes. Work in an on-call setting several times

a month assisting the (General Public, Government Agencies, Realtors, Architects, Engineers

and land Planners) with zoning code related questions and ordinances in person and over the

phone, research zoning code for business tax receipt sign off. Cover receptionist desk when

short staffed.

561-***-****•*************@*****.***

W anda sanders

Mar 1995-Jun 2003 PBC-Planning, Zoning and Building, West Palm Beach, Fl

Building

Building Permit Technician

Intake permit application packages, research and apply codes, ordinances and other reference

materials to the permit review process. Perform final technical review of single family

dwelling and minor commercial projects relative to setbacks/separations, height, size,

signage, parking circulation and various property development regulations.

Processed permits for final zoning review on all accessory buildings, additions. fences, pool

and decks. calculated permit fees, impact fees and fir review fees, reviewed contractor

applications for current license and insurance coverage.

Read blueprints, legal descriptions, use of Architectural scale, assisted property owners,

contractors, government agencies and the general public with zoning requirements and local

ordinances. I briefly supervised employees and coordinated daily operations. My job duties

were diverse and covered a broad spectrum of responsibilities and areas of expertise with

minimal supervision

Aug 1990-Mar 1995 PBC-Health Department West Palm Beach, Fl

Data Entry/Engineer Assistant

Assisted Engineer in the issuance of septic tank and well permits, reviewed floor plans and

lot size to determine the correct size septic tank, well and drainfield requirements for single

family dwellings. Applied approval stamps to floor plans.

Processed fees for the septic and well permits.

Entered and tracked data into a computer database for all processed permits

Feb 1989-Aug 1990 First American Bank West Palm Beach, Fl

Bank Teller/Customer Service

Provide service to Bank Customers, receive checking and saving deposits; verify cash and

endorsements, receive proper identification, issues receipts of deposits.

Answer basic customer inquiries regarding interest rates; service charges, and account

histories while complying with disclosure requirements, regulations and privacy policies.

Issue personal money orders and cashier's checks, accept orders of payments for US Savings

Bonds and sell American Travelers Checks and accept loan payments.

Education

1980-1984 Atlantic High School Delray Beach, Fl

! High School Diploma

References

References are available on request.

Contact this candidate