Customer Service Medical

William J. Ryan

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*** *******, ********, ** *****

Home: 630-***-**** Cell: 630-***-**** **********@*******.***

Summary

Skilled medical professional with an extensive background in pre-hospital

and in-hospital care and services with a solid reputation for performance,

accuracy and decision making ability with an extensive knowledge of medical

terminology. Patient focused with the belief that every patient is

important and deserves to be treated with respect and receive the best

quality of care given in a compassionate and caring manner. Calm under

pressure and levelheaded in challenging situations.

If I am a suitable candidate, I would welcome the opportunity to interview

with you.

Highlights

. BLS Certified (License No. 060002912)

. ASCP PBT Certified (Cert. No. 50029)

. CPR Certified

. DOT Certified for physicals and drug screen as required

. Certified Breath Alcohol technician

. Hazmat training

. Experience in collecting specimens for drug and DUI testing

. Knowledge of airway management techniques

. EKG 12-lead training/skills/experience/ interpretation (Certified)

. Phlebotomy experience

. Extensive human anatomy knowledge

. Advanced medical terminology knowledge

. Excellent customer service skills

. Computer skills

. Illinois Perc Card #129.336881 (Issued by the State of Illinois

Division of Professional Regulation)

Experience

Patient Care Technologist

Physicians Immediate Care

06/14 - Present

Welcomed patients in person, answered inquiries, directed them through the

registration process and prepared them for health care visit. Obtained

medical history, prepared and accurately completed all forms. Took vital

signs and performed all ancillary tests and tasks as ordered by the

physician (PFT, EKG, injections, audiograms, blood draws). Assisted

physician during examination and treatment of patient. Dispensed

medications and DME within scope of practice and as ordered by the treating

physician in accordance with state regulations. Applied bandages,

dressings and splints as ordered by treating physician. Maintained

supplies, cleaned rooms and decontamination of equipment. Maintained and

operated all clinical equipment, including calibration and record keeping.

Performed drug screen collections for both DOT and Non-DOT drug screens

according to DOT guidelines and ensured preparation of specimens for pick-

up and shipment to appropriate laboratory.

EMT-B

Elite Ambulance 11/12 -

05/14

Perform ambulance check prior to start of shift; obtain paperwork and

needed equipment; respond to job assignments from dispatcher; check and

monitor patient's vital signs on scene and during transport to patient

destination. Restock and clean ambulance at end of shift.

EMT-B

Superior Ambulance Service 10/11 - 10/12

Perform ambulance check prior to start of shift; obtain paperwork and

needed equipment; respond to job assignments from dispatcher; check and

monitor patient's vital signs on scene and during transport to patient

destination. Restock and clean ambulance at end of shift. Worked on

Special Events Team to provide medical care at marathons, sporting events,

etc.

EMT-B

Lucas Ambulance Service 01/11 -

03/11

Perform ambulance check prior to start of shift; obtain paperwork and

needed equipment; respond to job assignments from dispatcher; check and

monitor patient's vital signs on scene and during transport to patient

destination. Restock and clean ambulance at end of shift. This was a

temporary position.

Construction Site Medic

IMS (Industrial Medical Services) 02/09 -

05/09

Perform pre-employment drug screening; conduct new hire safety

orientations; use computer database to log in new hires; walk job site and

provide medical services for construction personnel if injuries had been

sustained. Worked for this company part time while working full time for

Medex Ambulance Service. Company went out of business.

EMT-B

Medex Ambulance Service 09/08 -

06/10

Perform ambulance check prior to start of shift; obtain paperwork and

needed equipment; respond to job assignments from dispatcher; check and

monitor patient's vital signs on scene and during transport to patient

destination. Restock and clean ambulance at end of shift.

ER Tech

Elmhurst Memorial Hospital 10/05 - 06/08

Assist nurses in obtaining patient history; attend to patient needs prior

to and after being seen by a doctor, including would cleaning, splinting

injuries, etc.; used venipuncture techniques to collect labs and blood

cultures; perform ECGS on cardiac and certain respiratory patients; and

assist doctors by helping them with LP's, suture setups and several other

patient interventions.

Education

York Community High School - Elmhurst, IL - Graduated June 1999

College of DuPage, Glen Ellyn, IL

Course of study: Fire Science Technology and Emergency Medical Services

10/99 - 12/04

Certificates: Emergency Medical Technician

Trauma Patient Assessment

Course of study: Paramedic Program 08/08 -

02/09

Good Samaritan Hospital, Downers Grove, IL

Courses of study: Basic Phlebotomy

01/13 - 05/13

Basic Non-Invasive EKG 01/13 -

05/13

Biomedical Terminology 06/13 -

08/13

Phlebotomy Clinicals (Good Samaritan Hospital)

08/13 - 10/13

References provided upon request

Contact this candidate