Customer Service Sales
Resume:
Columbus, OH, *****
***.**@***********.***.***
Yue Hou
OBJECTIV To find an internship/job that will enhance my future career in financial services.
E
SKI LLS Time management skill
Problem solving
Ability to work efficiently in a team
Customer database management
Market research
Project and presentation skills
Ability to multitask
Ability to work under pressure
Language skills: English, Chinese, basic French
Proficient at Excel, PowerPoint, Word, SalesForce platform
• Audencia Nantes School of Management, Nantes, F rance
E XPERIEN
F isher Global Exchange P rogram
CES
September 2013 to December 2013
T his is a student exchange program in France for one semester where I learned about
cultural diversity, worked with students from various backgrounds on projects,
i mproved time management, problem-solving, team work and interpersonal skills. I
developed an appreciation of working on a team to solve problems.
• CarboNZero Holdings Ltd. A uckland, New Zealand
Sales & Ma rketing Assistant
May 2013 to July 2013
Assisted with managing the customer database using Sales Force; Researched on NZ
export market, identified potential customers for environmental accreditation;
Conducted global competitor analysis, prepared the list of current and potential
competitors.
• Energy & Sustainability I ndustry Cluster, OSU
A ugust 2012 to May 2013
Examined sustainability projects in corporate and government areas, improved
awareness of the importance of sustainable development to a corporate’s long-term
welfare, visited pioneer companies; Completed PACE (Property Assessed Clean
E nergy) project on community sustainability development; Consulting for Owens
Corning’s project on using alternative energy in logistics.
• University Residence and D ining Service, OSU
S tudent Assistant
November 2013 to April 2013
Gained customer service skills, improved adaptability to multi-tasking, high
i ntensity works; Improved interpersonal and communication skills, as well as team
work; Developed time management skills to balance between school and work;
The Ohio State University, Max F isher College of Business, Columbus, O H
E DUCATIO
N BACHE LOR OF SCIENCE, F I NANCE-DECE MBER 2014, M I NOR I N
E CONO M ICS
C U M U LAT I V E GPA: 3.47/4.0
• PWC X-TRE M E Competition
A CTIVITIES
September 2011
Tax case competition, improved t ime and pressure management skills and
teamwork.
• I n te rnational Undergraduate Futu re Orientation ( I U FO)
V P of Fund Raising
M ay 2012 to April 2013
Assisted in organizing and planning events, as well as raising funds for events.
• ISCS community service and volunteering
2011 to 2012
Healthy Asian Youth volunteer, Heritage Day Health Center volunteer etc.
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