Customer Service Rep
Resume:
Angelina Garza
San Antonio, Texas 78230
OBJECTIVE:
To obtain a position as a Customer Service/Data Entry Representative where I can use my skills and
experiences to enhance the company and its members.
SKILLS: CLERICAL
*Type 59 wpm
* Microsoft
* Filing
* CPT Coding
* ICD-9 Coding
* Insurance Billing
* Telephone Etiquette
* Excellent Customer Service Skills
EXPERIENCE:
2014-Present Quality Staffing of America San Antonio TX
Associate Health Concierge for Coventry Health Care. Assisted members
With Claim and Benefit information. Also was assigned to a Special Project: Secure
Web Messaging. Answering emails from the website in regards to benefits and claims.
2012- 2013 CVS/Caremark San Antonio, TX
Inbound Customer Care Rep assists patients with Rx refill orders and new Rx requests
that need to be sent to Dr’s. Also assisted members with copay and plan structure
information.
2012- 2012 APPLEONE TEMP SERVICE San Antonio, TX
Outbound Collection Specialist for Conn’s. Assisted with collecting on past due debts
From 1 day to 180 days past due.
2010- 2012 MMC/TXSDU San Antonio, TX
Inbound Customer Service Rep for the Texas State Disbursement Unit Child Support
division. Assist custodial and non custodial parents with questions about their child support
payments.
2006-2009 WEST TELEMARKETING San Antonio, TX
Outbound Customer Service Rep for Medco and also Walgreens Health Initiatives.
Duties: Assisted patients with information on saving money on their prescription drug
Program, also assisted pharmacies with troubleshooting involving prescription drug
Coverage. Assisted AARP members with co-pay information.
2005-2006 Select Staff Temp Service San Antonio, TX
Southwest Business Corporation
Inbound Customer Service Rep
Duties: Assisted homeowners with mortgage payoff balances, also insurance
Information.
San Antonio Federal Credit Union San Antonio, TX
Collections
Entered data of all members’ information due to charge off accounts. Alphabetized and
Merged all member files.
EDUCATION:
2008-2009 Everest Institute San Antonio, TX
Diploma in Medical Assistant
1996-1997 Career Point Business School San Antonio, TX
Diploma in Medical Secretary
1995 Clark High School San Antonio, TX
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