Customer Service Maintenance

ROG NYBOER

***** ******* ****** **, *******, MI *9348

Cell: 616-***-**** - ***.******@*****.***

PROFESSIONAL SUMMARY

Dependable Machine Repair Mechanic and Work Team Leader bringing management

experience and a willingness to take on added responsibility to meet tight deadlines.

Enthusiastic team player with a strong work ethic and advanced complex problem

solving skills.

SKILLS

Effective leader Basic plumbing knowledge

Budget development Hand and power tools

Staff training/development Trained maintenance mechanic

Exceptional interpersonal Safety-oriented

communication Detail-oriented

Client account management Product development

Employee scheduling Conflict resolution

Consistently meet goals Customer service-oriented

Efficient multi-tasker Deadline-oriented

Project management

WORK HISTORY

10/1978 to 11/2013 Machine Maintenance Work Team Leader

2 Herman Miller, Inc. – Zeeland, MI

Coordinated and monitored vendor maintenance for large repairs.

Followed company procedures to maintain work environment in a neat and

orderly condition.

Prepared and administered preventative maintenance work orders.

Promoted shop safety by working in a safe manner.

Repaired wiring, plumbing, equipment, and machinery.

Supported technicians in equipment maintenance and repair.

Used precision measuring instruments, templates, and fixtures to measure

dimensions of finished work pieces.

Welded metal parts with gas welding equipment as specified by layout,

welding diagram, or work order.

Collaborated with all Maintenance shifts and Production Teams to ensure

smooth work flow and efficient organization operations.

Ensured proper installations through accurate reading of blueprints.

Installed, aligned, and balanced new equipment.

Maintained positive relationships with all customers.

Followed standards and procedures to maintain safe work environment.

Met production goals by maintaining cost effective levels of spare parts inventory.

Informed supervisors when machines needed major service.

Performed routine preventive maintenance to ensure that building systems

operated efficiently.

Provided training for Maintenance Teams.

Scheduled Overtime as needed.

Scheduled vacations for entire team (3 shifts/2 Plants)

knowledgeable in use of CMMS (Maximo).

Spearheaded cross-functional initiative to achieve improvements in Plant

Equipment (Reliability).

CERTIFICATIONS

US Department of Labor, Machine Repair Mechanic. (Received highest score on in-house

aptitude test. I scored 107 out of 109.)

Obtained Residential Builder License #210*******

Trained in TPM, HMPS.

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