Customer Service Assistant

Bianca Love

210-***-**** Objective

bianca_a_love@yahoo

To obtain a position in the field of customer service

Employment History

Financial Processor

**/****-**/**** ******** Staffing@ Capital Group, San Antonio, TX

Analyze incoming investment checks; ensure all requirements were met to

qualify investment

Work independently processing investment checks with accuracy and efficiency

Process updates to investor accts such as changes in dealer firm/financial

advisor, adding/modifying bank information on file

Process redemption/request to sell shares checks to investors

Tech Support Specialist

08/2013-10/2013 Aerotek@ AT&T U-Verse, San Antonio, TX

Answer inbound calls on behalf of AT&T UVerse

Assist customers with troubleshooting technical issues with UVerse products

using CRM(SCANR)/WFE systems

Dispatch technicians when necessary

Enumerator/Crew Leader Assistant

04/2010-08/2010 U.S. Census Bureau, San Antonio, TX

Organize paperwork and questionnaires for individual households

Assisted households with completing questionnaires with accuracy

Complete area binder assigned within weekly deadlines

As Crew Leader Assistant delegated tasks and assigned area binders to

enumerators, verified/corrected submitted time sheets, and submitted completed

questionnaires to regional office

Sales Associate

01/2008-02/2010 Follett Higher Education Group@ St. Philips College Bookstore, San

Antonio, TX

Administered all monetary actions using POS system

Assisted with training new hires with using POS system

Assisted customers over the phone and in-store with locating the correct

textbooks/supplies necessary for classes

Maintained organization, ordering and restocking of store merchandise

Education

08/2009-04/2011 St. Philips College, San Antonio, TX

60 transfer hours completed

Studied in Business Administration

Other Experience

I also have two years of volunteer experience with a start-up company in Human

Resources/Recruiting, Clerical/Administrative work, and Reception/Personal Assistant.

More details available upon request.

References

References are available on request.

Contact this candidate