Customer Service Representative

Cennamon Mayberry

**** ********* **. #** *** Antonio, TX 78217

*********@*****.*** 619-***-****

Objective: To obtain a progressive and challenging position which utilizes my skills and

education in business with an opportunity for career advancement.

Experience:

Coventry Health Care San Antonio, TX 10/21/2013 – 08/31/2014

Associate Customer Communications Specialist

Provides targeted, personalized service based on a holistic view of the member, benefits, health

information, and through engagement. Handles customer service inquiries and problems via

telephone, internet, web-chat or written correspondence. Engages, consults and educates

members by delivering individualized programs based upon the member’s unique needs and

preferences. Utilizes resources to assist customers in understanding components of the Aetna

products including claims, accumulators, usage and balances, and cost sharing.

Pace / Aerotek / AT&T San Antonio, TX 01-12/03-13

Customer Service Representative,

Tier 2 Support to serve existing customers and prospective customers in a 24/7 High volume, Call

Center environment by providing technical support for both our High Speed Data services, selling

services, making changes in service and providing account/billing information. Utilize the

Subscriber Management System and other appropriate resources to effectively answer customer

inquiries about all elements of subscriber account status and scheduling of installation, change,

repair or disconnection of service. This may be either oral or written communication. Also, uses

computerized system for tracking, information gathering and/or troubleshooting.

West Corporation Universal City, TX 11/10 – 03/11

Mail Service Pharmacy,

Placed order for RX refills over the phone, Updated accounts. We dealt with insurance companies

to bring health insurance up to date so that customers would be able to purchase Prescription. We

also tracked RX through UPS or USPS.

Dysis Bank of America Plano, TX 11/09 – 03/10

Settlement Service Specialist,

Prepare and create orders to be reviewed by appraiser. We process WLD Laras, Desk Reviews,

Values Opinions, FHA Corrections and CMD Reconsideration of value. I also coordinate appraisal

reviews and rebuttal process. I obtained documents from appraisers. I was also responsible for

retrieving appraisals from CCMS, WLD, and LLC by fax and emails. Appraisal Reconsideration

database and upload reports in Interact. Perform other work related duties as assigned. I

submitted correction request to the appraiser to make changes if necessary. Update lenders with

status on FHA loans Corrections and CMD reconsideration of value.

Phoneware / Verizon San Diego, CA 06/07 – 07/08

Customer Service Representative,

I performed duties in the retention department, retaining customers who wanted to cancel their

accounts. Negotiate to achieve alternative approaches to critical customer situations. Increase

customer sales from 100-400 members. I suggested new products that increase earnings by 40%,

Answer inbound calls in support of customer needs. Solve customer issues by recognizing

process limitations, recommending, and implementing solutions.

West Core Financial San Diego, CA 03/06 – 06/07

Customer Service Representative,

Reviewed issued lower interest rates on mortgage for eligible homeowners. Answer an average of

four hundred customer calls in a day through the call center queue. I had to adhere to

Government Monetary Regulations. I conveyed in a reassuring manner step by step in

instructions to resolve application issues.

Craftmatic Adjustable Beds San Diego, CA 02/02 – 03/06

Customer Service Representative,

I contributed to triple division revenues for each sales associate. Expanded sales to included

mass - market accounts. Top sales associate in the Promise to Pay Department to ensure

customers agree to give assistance in bringing their over limit and /or pass due account current.

Education: Vista High School – Vista, CA. Palomar Community College –

San Marcos, CA

Skills: Computer Application (Microsoft Office Package, PowerPoint, WordPerfect and Microsoft

Internet Explorer) Excellent oral and written communication skills, with an eye for details. It was

highly productive in a high volume, high stress environment. Interact well with other in a fast pace

environment. Self starter with a can do attitude.

Contact this candidate