Customer Service Sales

*** ********* ****** • Waterbury, CT. *****

cell Phone 203-***-****

E mail ***********.*******@*****.***

Maria Grazia Cavallo

Objective

To obtain a position that will allow me the opportunity to be challenged and

grow within a company.

Work experience

2014 – present Axelon/Pfizer

Clinical Laboratory Shipping Manager

Tracking and updating the unit shipping calendar.

Keeping track of the necessary inventory of supplies to fulfill all

shipments.

Keep up to date with all the training and shipping regulations of

biological specimens.

Train others to assist in specimen shipping during high volume

shipping periods.

Scan all specimens into the laboratory management system for

tracking and quality control.

Create shipping manifests and spreadsheets as required per

shipment.

Properly package and label all shipments in compliance with DOT

and IATA regulations as well as company policies and procedures.

Track and confirm all shipments.

Be responsible for maintaining and ordering an adequate amount

of dry ice on site for all lab need.

Assist clinical laboratory staff with shipping questions and

requirements acting as the subject matter expert.

Act as the point of contact person for all shipping inquiries.

Understand and keep up with customs regulations for international

shipments to sites in the UK, China, and other countries.

Keep samples properly organized within the clinical lab freezers as

indicated in the study protocols.

2012 2014 Yocrunch Company

Sample Program/QC Technician

Sample Program:

Provide sales and Marketing product samples as requested through

Sample Request, including and follow up

Work with Operations to maintain sample product inventory in line

with projected sales need.

Coordinate with product development for supply of and delivery of

new products that are not in production.

Maintain and orders sample supplies.

Adheres to Sample Program Procedure and makes recommendations

for modifications and improvements.

Maintains inventory of all packaging materials needed for shipping

samples.

Operates UPS system to prepare sample shipments and follows

through with daily shipment up to and including UPS drop if necessary.

QC Technician:

DETERMINING QUALITY AND RELIABILITY STANDARDS AND

VERIFYING SPECIFICATIONS.

Identifying raw material conditions including collecting samples,

conducting inspections and analyzing samples.

Determining disposition of finished product including collecting,

classifying, analyzing, and interpreting production and quality data and judging

product acceptability in comparison with specifications.

Identifying in process conditions including collecting samples during

production, conducting inspections and analyzing samples.

Documenting finished product status including recording and

summarizing raw material, in process and finished product and test data,

updating quality assurance data base.

Maintain Product quality documentation

Maintain quality assurance operations including following quality

assurance policies and procedures and report needed changes.

Completing operational requirements including scheduling and

following up on work results,

Keep management informed including reviewing and analyzing

reports, summarizing information and identifying trends.

Maintain quality control laboratory operation including inventory,

ordering, receiving, and stocking of all needed supplies.

Maintain a safe clean work environment by enforcing compliance

with all applicable procedures. GMP’s, OSHA, HACCP, and BYC rules and

regulations.

Complying with and having thorough knowledge of all BYC product

quality standards, policies, and procedures.

Contributing and encouraging contribution to the BYC team effort.

2011 2012 Joule`Scientific/Pepperidge Farms, a subsidiary of

Campbell Soup Co.

Norwalk,CT

LAB MANAGER

Oversees the lab responsibilities

Recipe development

Ingredient scaling

Bench top experiments

Formula adjustments

Pilot Plant unit operations: Sheeting, baking, forming, season/flavor

applications

Bake profile development

Produces samples for consumer testing

Keep detailed notes for reference/ lab notebook

Creates technician schedule weekly

2010 2011 Wachovia, a Wells Fargo Company

Waterbury,CT

TELLER

Cash Handling and reconciliation

Sales on bank products

Responsible for nightly deposits

2000 2006 RC Bigelow, Inc Fairfield, CT

R & D TECHNICIAN

AS400

Excel

Word

Formulating new products for Marketing.

Developing prototypes to present to potential customers.

Re formulating existing products

Heavily involved in conducting sensory panels

Research and evaluate consumer complaints

Organoleptic testing with start ups and blended teas

Involved in buying tea and raw ingredient season.

Using our tea in baking and cooking applications for the company Website.

Involved in Quality Control and Quality Assurances issues.

1999 –2000 Deluca, Inc, a subsidiary of Perdue farms Middlebury,

CT

RESEARCH ASSOCIATE

Formulating new products and existing products.

Developing prototypes to present to potential customers.

Conducting sensory panels

Research and evaluate consumer complaints

Conducting Shelf life studies

Heavily Involved in Quality Assurance issues

1998 – 1999 First Union Bank Waterbury, Ct

TELLER

Cash Handling and reconciliation

Sales on bank products

Responsible for nightly deposits

1997 Nestle` Research & Development Center New Milford,

CT

RESEARCH CHEF INTERN

Formulating new products and existing products lines for the American and

as well as the European market.

Conducting sensory panels

Scaling up ingredients

Research and evaluate Competitive products

Bench top experiments

1991 1996 Brooks Pharmacy Waterbury,

CT

SHIFT SUPERVISOR / PHARMACY TECHNICIAN

Shift Supervisor

Cash handling and reconciliation

Customer service

Inventory control

Merchandising, setting up planograms, setting new stores, seasonal items

Supervising 3 4 sales associates

Key recording

Pharmacy technician

Ensure prompt service in the Pharmacy department by assisting

customers and operating the cash register.

Accept customer and prescription information, including refill

authorization, from doctor's offices where permitted by state law.

Retrieve the appropriate medication from inventory where permitted by

state law

. Create prescription labels and put them on prescription containers where

permitted by state law.

Place medication into prescription containers where permitted by state

law

. Reconstitute oral liquids where permitted by state law.

Combine medication for dispensing to customers where permitted by

state law.

Input customer and prescription data into the computer system where

permitted by law.

Complete paperwork related to filling prescriptions.

Assist with maintaining the Pharmacy department by keeping it clean and

in order

Inventory Control

Customer Service

2007 – 2009 The Naugatuck Valley Community College, Waterbury,

Ct

Gen Ed classes

The Culinary Institute of America Hyde Park, New York

1996 - 1998

Associate Degree in Culinary Art of Occupational Studies

1993 1995 Southern Connecticut State University New Haven,

CT Bachelor of Arts in Italian

1992 1993 Eastern Connecticut State University Willimantic,

CT

Majored in General Studies

1991 1992 Mattatuck Community College Waterbury,

Ct

Majored in General Studies

Languages and certificates

Fluent in Italian

OSHA Safety certified

Contact this candidate