Customer Service Representative
Resume:
John N. Finley
San Antonio, Texas
**********@*****.***
EXECUTIVE SUMMARY
Senior corporate travel professional with ten years of experience in
domestic and international business travel. Background includes group and
meeting services, contract and policy interpretation and application,
vendor negotiations and exceptional client service.
Assured travel policy adherence for executives of all levels employed with
companies including Ernst and Young, American Express, and IBM. High
performance negotiations with air, car, sedan, hotel and meeting facility
representatives to achieve company savings and insure all client needs were
met accordingly as per contracted guidelines.
Logged detailed reports of client activity and assisted clients with
interpretations of expenses and budget deficiencies. Resolved outstanding
client financial issues with contracted and non-contracted vendors. Recent
endeavors focused on educational and professional development.
TEACHING EXPERIENCE
Teacher/Lecturer 01/14 - 04/14
Edison High School, San Antonio Independent School District
. Prepared and presented lectures to students in World History from 1790
to the present. Subject matter also included political movements,
international affairs, government analysis and economic systems
. Led students in implementation and successful completion of course
activities
. Graded and evaluated student work and progress
. Managed large groups of people in a culturally diverse environment
BUSINESS EXPERIENCE
Customer Service Representative 06/11 - 09/11
Southwest Airlines
. Assisted customers with reservations, travel counseling, ticketing and
online booking tool navigation
International Travel Consultant
American Express Business Travel Solutions 11/02 - 06/07
Maritz TQ3 Travel Solutions 08/01 - 04/02
American Express Business Travel Solutions 07/98 - 08/01
PROFESSIONAL SKILLS
. Ability to lead, manage and organize large groups of people
. Strong interpersonal and negotiation skills in culturally diverse
environments
. Policy and curriculum design, analysis, and implementation
. Conflict and crisis management and resolution
. Effective instruction and management techniques
. Dynamic presentation skills
. Highly organized research and development abilities
. Ten years of native SABRE experience in a corporate travel role
EDUCATION
Post Baccalaureate Teacher Certification 2014
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, Texas
B.A. - Major in History 2010
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, Texas
RELEVANT COURSEWORK
. Business Management, Organization, and Development
. Business Speech and Communication
. Educational Psychology
. Principles of Marketing
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