Customer Project Management

JANET LOPEZ

281-***-**** / **********@*****.***

SUMMARY OF QUALIFICATIONS

Bachelor of International Relations.International, Relations Institute

"Ra l Roa", Havana, Cuba. Graduated.

Post Graduation in Negotiations Techniques. Chamber of Commerce of Cuba.

Ministry of Foreign Trade, Havana, Cuba.

MBA Project Management . Fluminense Federal University, UFF, Niteroi, Rio

de Janeiro, Brazil. In Progress

SKILLS

Meeting, Travel & Event Customer oriented Conflict Management

Planning Fluent in Spanish and Portuguese Organized

Communication/Customer Strong Character

skills Advanced English Ability to read and comprehend

Fast learner and highly Multitask instructions and information

motivated Build rapport with customers Work comfortably with the

Results oriented and solve Microsoft Office public

problem Leadership and critical thinker Ability to work with

Respond resourcefully and High attention to detail / different teams and cultures

positively when faced with accuracy of

challenges and demands work and able to work

unsupervised

EDUCATION

MBA

MBA Project Management In Progress.

Fluminense Federal University, UFF, Niteroi, Rio de Janeiro, Brazil.

Bachelor of International Relations.

International Relations Institute "Ra l Roa" Havana University, Havana,

Cuba.

Executive Secretary

Training Course and Improvement of Executive Secretary. CENAT, Rio de

Janeiro, Brazil

Network Operations and Telecommunications Protocols.

Specialized courses. Orange, Brazil LTDA, Rio de Janeiro, Brazil

Clarify System Data Base

Orange, Brazil LTDA, Rio de Janeiro, Brazil

Help Desk Professional Certification

Help Desk 2000 Professional Certification - STI Knowledge (Rio de Janeiro -

Brasil 2002)

PROFESSIONAL EXPERIENCE

Spanish Professor, McDermott, Houston, Texas.

Prepared Spanish classes for companies Oil & Gas groups according with

their business and customers interests.

Administrative Secretary, Department of Radiology. Fluminense Federal

University Hospital, Niter i, Rio de Janeiro, Brazil

. Provided support to the radiology team department faculty, medical

resident's students specializing in radiology.

and front desk duties and pleasant and professional manner.

. Registered medical resident's student's daily activities, and entered

data into the computer.

. Performed experience level secretarial tasks of a confidential nature

including but not limited to producing letters, reports, memorandums,

via the computer; makes photocopies, files, distributes mail, etc.

. Communicated in a positive and effective manner with staff medical

residents students, co-workers, and visitors

Spanish Professor, languages courses in Brazil

. Used the Cervantes method in the Basic, Intermediate and Advanced

levels applied language to tourism and business.

. Worked as Spanish Professor in Oil & Gas Companies in Brazil

Customer Technical Support, Orange Brazil Ltda., Rio de Janeiro, Brazil.

. Provided support for Central America and the Caribbean, Latin America

and Spain customers

. Worked as a focal point for carriers and providers of Central America

and the Caribbean, Latin America and Spain for Fault Management and

Escalation.

. Performed reports to customers and / or managers about related

problems in WAN/LAN analyzing and solving it taking into account the

customer SLA

. Prepared the documentation of the steps taken for problem resolution.

. Called to customer and troubleshoot issues

Business Analyst, Transportation Research Institute. Techno Caribbean Group

Consultants, Havana, Cuba.

. Negotiated with customers and promoted environmental projects.

. Analyzed and participated in the business projects for the oil

products

. Documented processes and helped identify new business opportunities

. Paid attention to the immediate organizational needs and practices for

management risk, time and cost

Military Attach, International Relations Department. Ministry of the Armed

Forces of Cuba. Havana, Cuba.

. Participated in receptions with military attaches of countries in

Latin America, Asia and Africa

. Developed monographs on the economy and politic of several countries

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