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Customer Service Manager

Location:
Monessen, PA
Posted:
August 17, 2014

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Resume:

CARLA RAE CRENSHAW, ABOC

*** ******* ******

Monessen, PA 15062

724-***-****

EDUCATION

****-**** ****’s Business Institute

*** ***** ******, **********, ** 15222

Course: Accounting

****-***4 Point Park College

Wood Street & Boulevard of the Allies, Pittsburgh, PA 15222

Course: Accounting

1977-1983 Monessen Junior-Senior High School

600 Reed Avenue, Monessen, PA 15062

Diploma: Business

WORK EXPERIENCE

August 2011- The Eyesight Center, Charleroi, PA 15022

Present Optician

Assist patients with the selection of frames and lenses, teach

patients insertion and removal of contact lenses, post insurance

EOB’s to EHR, pretest patients for eye exams, schedule

appointments for patients, schedule patients for surgery.

June 2009- Dr. Barry Moskowitz, White Oak, PA 15131

May 2011 Optician

Assist patients in selecting their eyewear, perform

adjustments and repairs, schedule patients for cataract

surgery, schedule their pre-op appointments, and explain

their pre-op and post-op eye drops.

January 2009- Associates In Ophthalmology, West Mifflin, PA 15122

May 2009 Ophthalmic Technician

Pretest patients by taking their history, perform test that

provide diagnostic information, administer drops required

for testing, write dictation to primary care physicians,

explaining patients diagnosis and treatment.

Equipment Used: Humphrey Automatic Refractor, Slit

Lamp, Stratus OCT, Corneal Topographer, Ultrasonic

Pachymeter.

February 2004- Vision Care Associates, West Mifflin, PA 15122

October 2008 Office Manager/Optician

Schedule appointments, verified insurance, prepare charts

for the day, managed patient flow, organized front office,

handled patient questions and complaints, assisted patients

with eyewear selection, fabricated lenses at in-house lab,

measure and fit eyewear.

September 2002- Wal-Mart Vision Center, Belle Vernon, PA 15012

February 2004 Optician

Assisted customers in selection of frames and lenses, took

measurements, handled adjustments and repairs, check in

inventory, maintained contact lens room, trained patients

on insertion and removal of contacts, maintained strong

customer service.

July 1997- Lenscrafters, Century III Mall, West Mifflin, PA 15122

August 2002 Retail Manager/Optician

Managed retail associates and sales floor, maintained

store goals, coached and developed associates, recruited

and interviewed new hires, managed payroll and

scheduling, assisted customers in selection of eyewear,

adjustments and repairs, eyewear analysis.

References Available Upon



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