Human Resources Customer Service

Tiffany Gipson-Banks, PHR

**** ******** **. ***** *******, Texas ( 214-***-**** /

*************@*****.***

Human Resources / Customer Service / Management

SUMMARY OF QUALIFICATIONS

I am a dedicated and results-oriented professional with solid

communications, customer service, and human resources experience.

Possesses a positive attitude and demands accountability in the workplace.

I Excel in an environment that stresses customer and employee relations as

well as employee development. Demonstrated areas of expertise:

( Management ( Communication ( Administrative Skills ( Human Resources (

Payroll ( Employee Development

( Marketing ( Mediation ( Computer Proficiency ( Business ( Policy &

Procedures ( Mandated Regulations

PROFESSIONAL EXPERIENCE

Bank of America - Human Resources Advisor

2011-Present

. Provide efficient, accurate, and timely advice and counsel to both

managers and associates on complex issues involving Family Medical

Leave Act, American with Disabilities Act, allegations of Sexual

Harassment and Discrimination, Department of Labor Laws and other

state/local employment laws and regulations.

. Collaborates closely with Human Resources Managers/Executives, as well

as Legal, Corporate Security, Audit, Life Safety and Workers'

Compensation partners to help mitigate risk and minimize exposure to

the bank.

. Counsel Managers on appropriate application of the Banks Policies and

Procedures

. Investigate employee relations complaints to include discrimination

and sexual harassment

. Assist in facilitating progressive disciplinary actions to employees

and Managers.

HCA - Human Resources Generalist

2009-2011

. Consults with managers and staff regarding employee relations,

performance improvement, and corrective counseling.

. Recommended new approaches, policies and procedures to affect

continual improvements in efficiency of operations.

. Investigates employee complaints, discrimination charges and assists

in the resolution of employee issues.

. Represent company at unemployment compensation hearings and EEOC

investigations.

. Supports planning and coordination of staff and management development

training programs.

. Supports benefit communications and coordination.

Zale Corporation - Human Resources Specialist

2005-2008

. Responsible for HR investigations i.e. sexual harassment and

discrimination and conduct HR/Contact Center Staff Meeting

. Responsible for resolutions in HR cases and work with HR issues in

Canada and Puerto Rico

. Work with Managers and Directors in resolving HR cases. Provide

feedback on analysis of HR case trends

. Verify employment and work with Call Center to ensure quality control

on HR, Benefit and Payroll inquiries.

. Responsible for offering accurate corrective disciplinary actions in

policy violations

. Input cases with final resolution into HRIS database

. Assist with payroll cases i.e. overpayments, direct deposit and

stop/reissues

. Assist with benefit cases i.e. open enrollments, benefit hours, and

eligibility

. Work with the legal department in SOX cases for resolution

. Assist with unemployment claims and assist with policy development for

HR procedures

LandAmerica Financial Group/American Title Company - Human Resources

Representative 2001-2004

. Responsible for new hire orientation, benefit enrollments, job

advertisements and recruiting

. Assisted in trouble-shooting payroll problems and prepared monthly

payroll reports

. Conducted performance evaluations, interviews, and resume screenings

. Enforced promotion/demotion procedures and disciplinary procedures

. Responsible for HR news alert bulletins/assist in Reduction In Force

procedures (RIF)

. Employee and Management Mediator/enforce STD and FMLA qualifications

. Maintained database applications/excel spreadsheets

. Responsible for calculating monthly commissions, bonuses, incentives,

profits and losses

. Responsible for payroll timekeeping for over 300 employees and reduced

the number of payroll complaints and errors.

EDUCATION

SHRM(HRCI) - Human Resources Certification (PHR)

2007

University of Texas at Dallas - MA, Interdisciplinary Studies-

HR/Organizational Behavior 2005

Tuskegee University - BS, School of Business

2000

MEMBERSHIPS: ( SHRM ( Conrad Leadership Program-Community Service (

Tuskegee Alumni Program/ COMPUTER SKILLS- Siebel, Excel, Horizon, Word, MS

Outlook, Epiphany, PowerPoint, Windows, Oracle, Ultipro, Training, Resumix,

ADP

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