Customer Service Quality Assurance
Resume:
Amy Frasher MLS(ASCP)
************@*****.***
** *** ****** **** ****** IL, 60118
COMPUTER SKILLS:
Proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Meditech, Epic System,
McKessen Horizon Lab and Horizon Blood Bank
PROFESSIONAL EXPERIENCE:
Cadence Health, Central DuPage Hospital, Winfield, IL August 2013- Present
Medical Laboratory Scientist: Blood/Bone Bank and Hematology Departments
• Communicate effectively and establish professional relationships with pathologists, physicians,
nurses, and other medical staff members
• Prioritize and multitask to ensure all work gets completed in the allotted time span
• Utilize critical thinking and troubleshooting skills for any analyzer or testing problems that occur
on a daily basis
• Use medical knowledge and terminology to perform and interpret all tests at this high volume
reference laboratory in the blood bank and hematology departments
• Use the LIS and multiple computer systems used by this facility to document, chart, and report all
testing and any abnormal results or situations
• Train new employees
• Perform all routine quality assurance and quality control tasks
• Know and abide by all federal regulations and HIPPA regulations
Alexian Brothers Medical Center, Elk Grove Village, IL August 2012- May 2013
Clinical Internship
• Communicated effectively with physicians, nurses, and other medical staff members
• Performed and interpreted all tests in every department of the clinical laboratory
• Used medical knowledge and terminology to ensure all testing results were accurate
• Troubleshoot and calibrated analyzers when problems occurred
• Document and report all work in patients charts using the hospital LIS system and computer
systems
• Performed all routine quality assurance and quality control tasks
• Know and abide by all federal regulations and HIPPA regulations
OTHER EXPERIENCE:
Coopers Hawk Winery and Restaurant, South Barrington, IL April 2013-
Present
• Market wine club membership sales
• Research wine varieties produced by this company to educate the guests about the wine selections
• Ensure excellent team based customer service
• Trained new employees
• Reconcile daily financial records
• Maintain a clean and safe work environment
Jewel Osco, West Dundee, IL March 2007-
April 2013
• Expert in floral department sales
• Research floral product for use and affordability
• Tailored custom floral designs according to customer specifications
• Designed product displays for market ability
• Trained new employees
• Generated and processed product orders
• Create custom floral designs for every day and special occasions
• Provide customer service to each guest by catering to his or her unique floral needs
EDUCATION:
Northern Illinois University, DeKalb, IL
2008-2013
Bachelors of Science (B.S.), Clinical Laboratory Science/ Medical Technology
CERTIFICATIONS:
American Society of Clinical Pathology Board Certified
MLS(ASCP) 2013
Illinois Department of Public Health Certified Nursing Assistant
2013
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