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Customer Service Quality Assurance

Carpentersville, IL
August 17, 2014

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Amy Frasher MLS(ASCP)


** *** ****** **** ****** IL, 60118


Proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Meditech, Epic System,

McKessen Horizon Lab and Horizon Blood Bank


Cadence Health, Central DuPage Hospital, Winfield, IL August 2013- Present

Medical Laboratory Scientist: Blood/Bone Bank and Hematology Departments

• Communicate effectively and establish professional relationships with pathologists, physicians,

nurses, and other medical staff members

• Prioritize and multitask to ensure all work gets completed in the allotted time span

• Utilize critical thinking and troubleshooting skills for any analyzer or testing problems that occur

on a daily basis

• Use medical knowledge and terminology to perform and interpret all tests at this high volume

reference laboratory in the blood bank and hematology departments

• Use the LIS and multiple computer systems used by this facility to document, chart, and report all

testing and any abnormal results or situations

• Train new employees

• Perform all routine quality assurance and quality control tasks

• Know and abide by all federal regulations and HIPPA regulations

Alexian Brothers Medical Center, Elk Grove Village, IL August 2012- May 2013

Clinical Internship

• Communicated effectively with physicians, nurses, and other medical staff members

• Performed and interpreted all tests in every department of the clinical laboratory

• Used medical knowledge and terminology to ensure all testing results were accurate

• Troubleshoot and calibrated analyzers when problems occurred

• Document and report all work in patients charts using the hospital LIS system and computer


• Performed all routine quality assurance and quality control tasks

• Know and abide by all federal regulations and HIPPA regulations


Coopers Hawk Winery and Restaurant, South Barrington, IL April 2013-


• Market wine club membership sales

• Research wine varieties produced by this company to educate the guests about the wine selections

• Ensure excellent team based customer service

• Trained new employees

• Reconcile daily financial records

• Maintain a clean and safe work environment

Jewel Osco, West Dundee, IL March 2007-

April 2013

• Expert in floral department sales

• Research floral product for use and affordability

• Tailored custom floral designs according to customer specifications

• Designed product displays for market ability

• Trained new employees

• Generated and processed product orders

• Create custom floral designs for every day and special occasions

• Provide customer service to each guest by catering to his or her unique floral needs


Northern Illinois University, DeKalb, IL


Bachelors of Science (B.S.), Clinical Laboratory Science/ Medical Technology


American Society of Clinical Pathology Board Certified

MLS(ASCP) 2013

Illinois Department of Public Health Certified Nursing Assistant


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