Customer Service Manager
Resume:
IVONNE E CHIGO
Cypress, Texas 77429
************@******.***
Career Objectives
Seeking a career with challenges and opportunities for personal and professional growth. Possess excellent communication skills, Reliable, dependable, positive attitude and strong work ethic.
Work History
July 2014-Present
Wyndham Hotel Group
HR Administrative Assistant/HR Coordinator
• Handle HR functions including, new hire paperwork, calling applicants, completing prescreening, set up interviews.
• Department Orientation
• Maintain Personnel files and Confidential information
• Assist HR Director with the prevention and communication of labor relation efforts or issues.
• Assist in the coordination of the monthly/quarterly newsletter publication
• Review calendar with HR Director
• Type and distribute the master calendar for all associate relation events, department meetings, trainings, and other events to HR Director and Executive Committee.
• Update all communication boards (daily, weekly, and monthly) as needed
• Post corporate communications (job posting, announcements)
• Maintain adequate supply of all forms in the HR office and any other areas of distribution
• Post position on internal job listing and update job hotline
• Coordinate to ensure hotel issued items are received within 24 hours such as name tags, uniforms, time cards, other items
• Review offer letter formats, receive information for offer letter from HR Director
Nov 2012-March 2014
Extended Stay America
Assistant General Manager
• Handle guests complains and took action to resolve problem
• Checked Medallia surveys every day to resolve dissatisfied guests
• Assigned housekeeping cleaning sheets and housekeepers
• Trained, hired and prepared new hire employees and paper work
• Method of pay every day
• Billed Medicaid
• Input of all checks received
• Verified cashier’s deposits and prepare them for daily deposit
• Maintained vendors and employee files
• Verified safe, petty cash, parking cash and cash drawer
• Prepared reports according to daily task forms
• Maintained Accounts Receivable to ensure revenue
• Performed front desk and housekeeping duties when needed
• Ran inventory and organized back of the house
• End of the month reports
• Managed 11 employees
• Responsible for hotel during and in the absence of the General Manager
• Check rooms after cleaned to ensure 100 percent satisfaction
• Solved and responded to emergency guests and resolved them in a calmly manner
• Order office and hotel supplies
• Researched for in-house, walk in, convention and medical guests for potential clients
• Walked property every day
Guest Service Relations
• Assisted Guest with reservations
• Check in and check out of guest
• Answered phones and made reservations
• Handle guests complaints and take action when manager was not in
• Maintain cash drawer at begging of shift and end of shift
• Helped guest with any of their needs
• File and check list of all reservations
• Method of pay
• Assigned maintenance tickets
• Took charge when Management were absent
• Made decisions when needed
• Adjusted and processed payments
• Assigned Housekeeping sheets
Dec 2010-August 2011
Robert Half International-www.rhi.com
Benefits Clerk
• Assisted Payroll Manager
• Helped with open enrollment
• Data Entry of all benefit forms
• Provided Customer Service support
• Benefits inquiries, problems, and all other questions regarding benefits
• Distribution of all packages with in the State and out of the State
• Enter and Cancel employee’s benefits.
Robert Half International
Personal Assistant
• Provided direct assistance to the owner
• Managed 3 properties
• Travel arrangements
• Bank Deposits
• Print Checks
• Client Calls
• Managed and Assisted family matters
Robert Half International
Disbursement Clerical
• Assisted disbursement team
• UPS all disbursed checks
• Mail all Title Check
• Scanned all documents
• Helped Receptionist to answer phones
• E-mail the closing department with any missing docs for disbursements
• End of the month closing
Dec 2007- Jul 2010
Texan Floor Service-www.texanfloor.com
HR Administrative/Accounting Assistant
• Administration of employee benefit plans.
• Process new hire paperwork and benefits termination
• Assemble new hire and benefits packets
• Assisted benefits presentations.
• Assisted with safety programs
• Maintained the time and attendance system
• Provided advanced administrative support to the Office Manager
• Help management with plan systems and database
• Designed reports and administrative forms
• Helped Processes 401K
• Verification of employment
• Promoted to top confidentiality paper work
• Helped coordinating company events
• Timekeeping
• Assisted sales representatives with prequalification forms
• Maintained electronic and manual files
• Updated changes to all job files, set up jobs and change orders
Accounting Assistant
• Generated account receivables, charged all credit cards payments and fees.
• Bank Deposits
• Online Deposits
• End of the month closing
• Adjusted cleaning jobs and credit cards and all other designated accounts
Feb, 2005 – Jun, 2007
Flooring System’s-www.flooringsys.com
Customer Care/Territory Sales Assistant
• Set up work orders and prints for new home and commercial construction
• Worked with different builders (First Texas, Westin, Brighton, Lennar, Pionner, Plantation and Coventry)
• Interpret blue prints and added measurements
• Assisted project managers and superintendents after job completion and repairs
• Assisted territory managers with floor samples and meetings
• Inside Sales
• Customer Care
• Worked with Project Managers, Designers all day with repairs and new construction (Over the phone)
• Double check floor selections over the phone with the Builders
Sep, 2001 – Mar, 2004
Goodman Global Holdings Inc- www.goodmanglobal.com
HR Benefit Secretary/Receptionist
• Administration of employee benefits
• Provided Customer Service to plan and office personnel
• Added new hires to insurance plans after 90 days
• Administered child support benefits, cobra, leave of absence
• Process new hire paperwork and benefits termination
• Assisted benefits presentations and helped present
• Calculated cost on medical deductions for FMLA and Workers Compensation
• Added benefit deductions to the payroll system
• Answered benefit’s inquiries problems, workers comp, timekeeping and helped payroll with employee questions
• Receptionist
• Answered 20 lines, with 50 plus extensions
• Workers Compensation Assistant
• Maintain files, worked with wage statements, fill out first reports of injury
• Maintain all supplies for the office
• Assisted with safety programs
• Performed general office duties
Language Skills
Spanish (Read, Write and Speak)
Skills
Ms Word, Excel, Data Entry, 10 Key, Mapics, Kronos, SAP, CDMS, QuickBooks, Taleo.
Reference Available Upon Request.
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