Customer Service Engineer

PARVATHY NIKHIL

Dubai, UAE - Residence Visa

Mobile +971********* (UAE) / +919********* (INDIA)

******@*****.**.**

Nationality: Indian, YOB: 1988, MS: Married

Career Objective

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To pursue career in a dynamic & progressive environment with an

international organization, offering prospects of growth, career

advancement & opportunities to utilize my Strong Networking & IT Systems

knowledge & to develop its capabilities with increased performance to

achieve company's profitability. Moves across all level & especially

towards Systems Engineering Administrative &Technical Service.

Career Summary

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An enthusiastic Systems Engineer with over One year of experience offering

the necessary drive & determination needed to resolve complex issues &

possessing effective organizational skills & excellent working knowledge of

problem solving, data communication, & networking enriched with various IT

Infrastructure & customer experience skills. Strong technical and

methodical aptitude with an innate ability to analyze, coordinate and

synthesize data, responsible for provide technical support to product

distributors; conduct service training & product presentation. Experienced

in providing motivation, guidance & an up to date networking management

consultancy service to both colleagues & clients, while having a commitment

to keep up to date with the latest developments. Vast knowledge in program

management, customer relations, business administration & operations

management. Execute technical solutions that streamline & improve operating

efficiencies. Adept in communicating with technical & non-technical

audiences. Develop system documentation & create policies to meet the needs

of dynamic changing environments.

. Sound Knowledge of (Routing Protocol/ WAN/ Switching)

. Technical Support

. Customer Service

. Performance Test Simulation/Verification

. Windows 2003 & 2008 Servers Administration

. Project Management

. System Maintenance

.

Employment Experience

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Infosys, Mysore India - September 2013 to June 2014

Systems Engineer

* Job Responsibilities:

. Oversee development and maintenance of computer systems.

. Identify departmental needs and make suggestions regarding technical

direction.

. Design and implement system security and data assurance.

. Configure and install computer systems for other

. Involved in understanding client requirements / project

functionalities for preparing Test Strategy & Traceability Matrix

document

. Gathering all required documents, business objectives, and managing

all stages of software development and implementation

. Apply knowledge of computing systems and software structure.

. Understanding user requirements, mapping them to system requirements

and incorporating changes in the project as required

. Create UML diagrams, flowcharts and other documentation.

. Create manuals and detailed sets of instructions including algorithms

that tell computers what to do.

. Convert instructions into computer languages.

. Monitoring test case execution and updating Test Case execution

. Handle responsibilities of preparing detailed test cases by referring

the code & database for Batch jobs and CICS screen for Online.

. Performed analysis, Functional, Regression, Integration, End-End and

System testing, data verification and validation in a batch and

interactive IBM MVS Mainframe environment (TSO/ISPF, JCL, COBOL, CICS,

DB2, VSAM, File-Aid, DFSORT, DCLGEN, IEBCOPY, SPUFI, and QMF).

. Used IDCAMS and File-aid to create, copy and extract data from

production environment into test environments, wrote and executed JCL.

. Maintain a customer database and make provision for addition, deletion

and modification of reports e.g., Customer Details.

. Maintaining large amount of data.

. Preparation of unit test scenarios and unit test cases.

o Projects Assigned:

- Banking project maintenance in mainframe using mochasoft interface

with the help of JCL, CICS, COBOL, DB2 and its unit testing.

Education and Credential

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Mar Athanasius College of Engineering, Kerala, India

V MCA

Prajyoti Niketan College, Kerala, India.

V B.sc Computer Science

Training & Courses

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Infosys Technologies

< Trained session on Mainframes

< Training session on Problem Solving

< Training session on Articulation Skills

< Training session on Critical Thinking

Projects

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ONLINE-AYUVERDA

< Online website that does the automation of purchase control of the

company and gives detail information of the company. Front end C# and

back end sql server 2000.

SNA SOFT

< This is windows application developed for cafe owners to computerise

their task and to provide security.

Front end .net and back end sql server 2005.

Special Skills

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. Computer & IT:

- Microsoft Office (Word, Excel PowerPoint)

- Outlook / Internet

- Programming Languages: C, C++, ASP.NET, C#, XML, HTML, PL/SQL (Basic),

Java, Visual Basic, COBOL, CICS, JCL

- Utilities: FILE-AID, IDCAMS, DFSORT, QMF, DCLGEN, SDSF, SPUFI,

TSO/ISPF, LIBRARIAN, IEBCOPY

- Server side Programming - Servlets, and JSP

- Scripting Language: JavaScript, HTML

- Technologies: JQuery

- Database: SQL SERVER 2005/2008, MSql, ORACLE 9i, DB2

- Database Connectivity Tool - JDBC.

- Framework: NET Framework 2.0/3.5/4.0.

- Tools: Visual Studio 2010, Eclipse, NetBeans 6.9

- Operating Systems: Win-2000, 2003, XP, VISTA, 7, 8, UNIX/Solaris,

Ubuntu, Z/OS

. Language: English - Fluent, Hindi - Fluent, Malayalam - Fluent

. Other Skills:

- Excellent Knowledge on .NET Technology - 4 Month Training at .NET

Technology as a Software Trainee with Cyber Prism.

- Technical proficiency in various software development languages,

applications and possesses knowledge of C, C++, Java, J2EE

- Knows SQL Server Database design, developing SQL queries, stored

procedure, and views using SQL Server 2005/2008.

- Trained in Mainframes, COBOL, CICS and Java from Infosys Technologies.

- Proficiency and experience in frameworks like J2EE Technologies like

Servlets, JSP, and JDBC.

- Work experience in high performance databases Oracle & MySQL.

- Conversant with Internet Application and its uses

- Excellent hands-on with IDEs "Eclipse" & "Net Beans".

. Strength:

- Have the ability to establish and maintain effective working

relationships with a variety of associates and handle stressful

situations in fast paced environment.

- Adaptable and a quick learner; possesses skills to work under

pressure.

- Detail oriented with an analytical bent of mind and possesses positive

attitude.

- Excellent communication & interpersonal skills with abilities in

resolving complex software issues.

- Excellent team player with strong analytical and leadership skills.

Professional References

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o Available upon request[pic]

Contact this candidate