Edwin A. Reinoso
*** ****** ** *** *, Booklyn New York, 11221
OBJECTIVE
Experience in systems, networking, Operating Systems, TCP/IP, Hardware,
Wireless Communication Troubleshooting, Oracle PL/SQL, TOAD, Oracle Apps,
PeopleSoft Tools/Codes, Crystal Reports,Helpdesk, experience as well as
knowledge of management and supervision methods to contribute to the success
of the organization.
WORK EXPERIENCE
ITS Senior Network Technician (Helpdesk Supervisor)
January 2011 - present
Manhattan College 4513 Manhattan College Parkway, Riverdale, NY 10451
• Support and troubleshoot devices as MFPs /Standalone Printers/ Desktops and
Laptops PC, Smartphones and tablets.
•Resolve issues received via ticketing system, emails, telephone and walk-in.
• Classify and escalate issues as appropriate and according to SLA.
•Issues reference Windows environments, Office and collaborative applications,
telephony, remote access, etc.
•Maintain software and systems in Standard build environments.
•Participate in standard procedure creation and maintenance, contribute to
knowledge base.
•Participation in out of hours work / support.
•Support College Labs / WIN8/WIN7/XP and MAC OS.
• A/V Systems
•Smart Board / Moddle and Classroom Technology.
•Support and Troubleshoot Network failures.
Software Analyst, ORACLE SQL Programming., Labs Management, Help Desk
& Desktop Support, Vmware, MFP - Configuration., Classroom Technology,
supervising, Communication Skills, Leaning Management System, Moodle -
LMS, Banner ERP,
Software Engineer
February 1999 - October 2008
FALCONDO ( Xstrata NICKEL ) Bonao, Monsenol Nouel
• Create customized applications based on ORACLE.
•Answer support phone calls, emails, interpret problems and provide problem
resolution.
• Develop software integration between the business applications and the
process applications.
• Prepare documentation for training about software’s installed.
• Provide trainings to endl users.
• ORACLE DBA Assistant.
•Develop DB Store Procedures, Triggers and Server Task Schedule.
•Team Member of Six Sigma Projects – Green Belt Certified.
•Support Customers using Citrix – Terminal Server.
ADP and PeopleSoft, Crystal Reports SDLC, Software Analyst, ORACLE
Triggers and STORE PROCEDURES, Database Structure Definition., WorkFlow
Software, ORACLE SQL Programming., Six Sigma – Green Belt Certified,
AVANTIS.PRO / AVANTIS.XA, Labs Management, Help Desk & Desktop
Support, Vmware, MFP - Configuration., Classroom Technology, supervising,
Communication Skills,
EDUCATION
Master's Degree, Business Administration and Management,
August 2002 - December 2004
Pontifical Catholic University Madre and Maestra Santiago, DR.
Master of Business Administration
Bachelor's Degree, Information Technology,
August 1992 - December 1996
Del Cibao Catholic University of Technology La Vega, RD
Computer Systems Engineer.
CERTIFICATION
CompTIA A+
December 2011
CompTIA
Six Sigma Green Belt Certification
April 2006
FALCONDO - Xstrata Nickel.
SKILLS
ORACLE SQL Programming. Expert
Database Structure Definition. Expert
SOX – ACT Experience ( Sarbanes Oxley - Act ) Intermediate
Six Sigma – Green Belt Certified Intermediate
ORACLE Triggers and STORE PROCEDURES Expert
AVANTIS.PRO / AVANTIS.XA Expert
ADP and PeopleSoft
Crystal Reports SDLC
Software Analyst
WorkFlow Software
Labs Management
Help Desk & Desktop Support
Vmware
MFP - Configuration.
Classroom Technology
supervising
Communication Skills
Leaning Management System
Moodle - LMS
Banner ERP
LANGUAGES
Spanish Fluent