Customer Service

Shawna Roman

***-** ***** ****** *. Ozone Park NY 11420 c: 347-***-****

**********@*****.***

Career Focus

To obtain a position in a growing company and build a lasting career

Core Qualifications

Professional Demeanor Punctual

Strong organizational skills Reliable team worker

Energetic work attitude Delivers exceptional customer service

Active listening skills Engaging personality

Excellent muti-tasker

Education

High School Diploma 2009

Richmond Hill High School S. Ozone Park NY

Accomplishments / Awards

Recognized by peers and management for going above

and beyond normal job functions

Employee of the Month December 2013

Recognized numerous times by president office on stars

program

Work Experience

GCS Agent May 2014- Current

GCS Agency, Long Island City

Providing excellent customer service

Scheduling and booking trips for access a ride clients

Ensuring accurate information for clients and the drivers

Copy & Print Associate February 2013-August 2014

Staples, NY

Answered customers questions and addressed problems

and complaints in person and via phone

Helped customers select products that best fit their

personal needs

Built and maintained effective relationships with peers

and upper management

Processed all sales transactions accurately and in a timely

fashion

Head Cashier, July 2008- January 2013

Laytner’s Linen and Home, NY

Handling all cash and credit card transactions in the

store environment

Balanced cash draw at beginning and end of shifts.

Handled all transactions, both in person and via

telephone

Frequently closed store

Stocked the store with merchandise

Often Merchandised products for display

Cashier/Pharmacy Technician, October 2007- August 2014

Broadway Family Pharmacy, NY

Prepared pharmaceuticals for dispensing to patients, by

packaging bulk products into a unit of use

Compounding products by combining several ingredients

after review of calculations and measures by a licensed pharmacist

Maintained working inventory within established

guidelines by reviewing stock levels and recording for order,

removing stock from storage areas

Assured Deliveries of pharmaceuticals to patient care

areas by carrying prepared pharmaceuticals to all patients.

Assists pharmacist in provision of pharmaceutical care

by reviewing and collecting data and entering data into the pharmacy

information system as directed

Summary Of Qualifications

Superb communication skills necessary to follow verbal

and written instructions

Excellent interpersonal skills necessary to consistently

interact with patients, families in a courteous manner; and to

maintain positive working relationship

Strong knowledge of Windows, Word, and Excel based

operating systems, software applications

Can type 50 wpm

Contact this candidate