Business analyst, product manager, quality assurance, data analyst

STEPHANIE SENSENIG

*** ****** ****** *****, *** Holland, PA 17557 H: 717-***-**** C: 717-***-**** *********@*******.***

Summary

Accomplished business development analyst with more than 20 years of experience consisting of data analysis,

business process improvement, strategic planning, and customer implementations. Established leader with focus

on project management, business requirements gathering, team leadership, and quality assurance. Passionate

about overcoming challenges and contributing to business success.

Accomplishments

• Drove business development for implementation of Cisco’s service quoting and notification system

known as the CPAI program

• Drove business development for implementation of an on-line filing system

• Drove business development for implementation of business intelligence software and reporting

• Led a $3 billion project for a Fortune 500 company

• Drove business development for implementation of an ETL process for improved data import efficiency

Experience

2006 - Present

MaintenanceNet, Inc., Carlsbad, CA

Solutions Architect

• Supported sales team by providing proposals for business development

• Developed business processes and templates for the professional services team

• Worked with customers to understand their business need for our products

• Lead team in transitioning customers from our old platform to the new platform

• Oversaw customer engagements to ensure successful deployment of all statement of work deliverables

• Worked with product owners to determine if customer requirements are part of our standard offering or

an additional cost

• Worked with customer to establish success criteria and success measurements

Product Manager

• Collected and prioritized new development requests from stakeholders

• Worked closely with development team to define and implement the business requirements

• Established, managed and communicated business requirements for customer implementations

• Encouraged the delivery team to deliver creative, innovative, and risk-taking solutions

• Maintained and drove the product roadmap

• Developed BI reports to demonstrate renewal, attach, and penetration rates

Business Operations Manager

• Proactively identified and solved problems to improve processes and policies

• Provided leadership for planning, developing and implementing Cisco business processes

• Supported short and long term strategic planning

• Lead the implementation of major Cisco projects and key business initiatives

• Developed BI reports to support quoting process

Business Analyst

• Documented process flows and developed requirements for functional improvements and enhancements

• Conducted activity-based analysis of business processes and made recommendations based on the

findings

• Elicited stakeholder feedback and input through interviews and surveys

• Defined the scope and goal of new projects

Director of Data Services

• Managed team of five professionals

• Directed strategic initiatives to achieve and automate ETL process

• Increased profits by developing, initiating, and managing an integrated data program for identifying data

issues prior to import into the database

• Defined strategy and business plan to establish a well-run data services department

Quality Assurance Manager

• Created and Implemented unit and integration tests to consistently deliver high quality features

• Developed and implemented test plans and test cases

• Developed UAT testing process

• Developed training materials and programs

IT Manager, 2002 - 2006

PSLA, Exton, PA

• Collaborated with internal departments to establish goals and priorities for technology solutions to meet

their needs

• Developed and managed annual budget for IT Department

• Led the design and development of software upgrades and the deployment of new applications

• Implemented project plans for IT projects

• Designed and created Crystal Reports to analyze and report on business objectives

• Created and administered MS SQL databases

• Developed training materials and programs

• Developed, maintained and ensured ongoing testing of the disaster recovery plan

• Developed and implemented a system-wide security policy

Consultant from January, 1998 to March, 2002

CSSI, King of Prussia

• Defined project deliverables and monitored status of tasks

• Drafted action plans and led meeting with department executives to review project status

• Collaborated with cross-functional teams to draft project schedules and plans

• Monitored team progress and enforced deadlines

• Developed and implemented training programs

• Developed custom software solutions for eight clients

• Developed Crystal Reports for business intelligence

• Migrated Access databases to MS SQL Server

• Managed development teams

Education

Master of Business Administration, expected 2014

Elizabethtown College, Elizabethtown, PA

Bachelor of Science, Information Systems & Accounting, 2012

Elizabethtown College, Elizabethtown, PA

Business Administration, 1996-1998

Virginia Commonwealth University, Richmond, VA

Professional Development

1996-1999 Inacom Computer School, Lancaster, PA

• MS networking and programming

1999-2008 Springhouse Computer School, Exton, PA

• Project Management

• Programming a MS SQL Server 2000 database

• Exchanging & transforming data using XML & XSLT

• Building XML based web applications

• Administering an MS SQL Server database

• Designing and populating a data warehouse

• Designing and implementing OLAP solutions

Proficiency

• • •

SharePoint MS Excel MS Project

• • •

SQL Server Studio SQL Query Language C++

• • •

ASP.NET Pearl JavaScript

• • •

MS Word Lyris Crystal Reports

• • •

Wufoo Jira Agile methodology

• • •

MS Visio MS PowerPoint MS Outlook

• • •

WebEx Scrum Visio

• • •

Scrum Mongo MiSys

References

• Matt Gallagher, Cisco Systems *******@*****.*** 919-***-****

• Jeff Nieman, Cisco Systems ********@*****.*** 919-***-****

• Fritz Hesse, Mitek Systems, Inc. ******@************.*** 858-***-****

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