MICHAEL BENJAMIN
**** ******* ***** *********, ** 20737 202-***-**** ( *******@*****.***
SENIOR SYSTEMS ENGINEER
"Dynamic IT systems management professional, delivering unparalleled
efficiency, stability and support"
Focused, detail driven and accomplished Systems Engineer with 18+ years of
experience leading Information Technology operations, with expertise
delivering outstanding levels of stability and efficiency in Active
Directory and broad server administration.
MS Windows ( Windows Batch file command Scripting Powershell (
Helpdesk/Customer Support
Workstation/Active Directory/Server Administration ( Windows Server
2003/2008 ( SQL Server 2008
Virtual Server (VMware, vSphere Enterprise 4.x, vCenter) ( Networking and
TCP/IP
IT Security ( Data Encryption ( Imaging & Data Recovery ( Process
Improvement & Development
u Expertise in Windows Active Directory Domain implementation and
administration, complimented by experience with server and workstation
deployment, and server configuration from Microsoft NT 2003 through
Microsoft Server 2008 r2.
u Solid proficiency in Windows Systems Management Server (SMS), Windows
System Center Configuration Manager (SCCM), packing applications for
system-wide distribution, data backups, and advance level III end user
support.
u Highly skilled in Window based scripting, including Powershell 2.0
essential for Active Directory administration.
u Strong Technical Instructor, with the ability to deliver training and
related services, including technical curriculum development,
applications development, implementation, and post training user
support.
u Ability to identify process/procedure improvement opportunities,
enhancing IT operations efficiency.
u Solid record of delivering IT security.
CAREER HIGHLIGHTS
-
Xerox - Business Services LLC ( Dallas, TX ( 7/2013 - 7/2014
SENIOR SYSTEMS ENGINEER/CONSULTANT LEVEL II (contracted to Healthland
Healthcare - MN) ( 7/2013 - 7/2014
SENIOR SYSTEMS ENGINEER Anthelio Healthcare Solution (contracted to
Healthland Healthcare - MN) ( 10/2012 - 7/2013
Delivered enterprise wide Centriq Medical system administration,
deployment, implementation and support for new and existing Hospital
customers, including deploying and configuring server 2008r2 and SQL server
2008/2005 for Centriq application, as well as Centriq application for
medical staff workstations. Implemented and maintained Citrix virtualized
server; published Centriq application, facilitating remote access; and
administered remote management of Centriq Medical application, client
upgrades, and connectivity between hospital networks to Healthland hosted
environment.
Highlights:
. Achieved 100% completion rating of all objectives and assigned tasks.
. Completed a large system migration of customers to another system.
Investment Company Institute ( Washington, DC ( 7/2000 - 7/2012
SENIOR NETWORKING SUPPORT SPECIALIST
Provided support and performed server configuration for the Altiris
notification, deployment server enterprise, and provided PC and Workstation
Level II support and administration for 250+ users. Deployed workstation
operating systems and software, and provided patch management
administration, including all necessary Window hotfixes and service packs.
Administered, maintained, and created user accounts and policies with
Active Directory. Ensured WAN and LAN resources availability in a multi-
domain environment. Imaged and prepared laptops for distribution to end-
users and for public Internet access.
Highlights:
. Developed a method to deploy and manage workstations, significantly
improving IT operating efficiency.
. Migrated users and domain to a new environment with no disruptions to
the company workflow.
. Completed a large migration of workstations and user accounts from
Windows 2000 to VISTA.
. Created and implemented methods to automate workstations and server
management, including workstation deployment and management, user
accounts profile management, and user account migration.
. Introduced an inventory management and software deployment patch
management system.
. Personal performance metrics evaluations all exceeded expectations.
Previous Professional Experience:
TECHNICIAN ( Related Technologies (Contractor for Geek Choice) (
Washington, DC ( 4/2009 - 4/2011
TECHNICAL CONSULTANT ( Howard, Howard & Markowicz, PC Attorneys at Law (
Washington, DC ( 4/2000 - 4/2010
MIS TECHNICIAN/NETWORK ADMINISTRATOR ( OAO (Contractor for World Bank -
IMF) ( Washington, DC ( 6/1999 - 7/2000
TECHNICAL TRAINER ( Scientific Systems & Software International Corporation
( Columbia, MD ( 1/1999 - 6/1999
COMPUTER BUSINESS SYSTEMS & NETWORKING INSTRUCTOR ( The Computer Learning
Center ( Laurel, MD ( 9/1997 - 11/1998
TECHNICAL PROFILE
Server Networking Operations Systems
. MS Windows 2012/2008 r2/2003/2000/NT4 Server and Active Directory
administration.
. Exchange Server 5.x administration and configuration.
. MS Windows SQL server 2008/2005 installation, configuration, and
management.
. Microsoft Windows Terminal Server (WTS) 2008, and Microsoft Windows
Internet Information Service (IIS) server 2008.
. LAN hardware/software administration, design, installation and
configuration.
. TCP/IP Networking administration, Wireless Networking Security.
Server Application Suites
. Microsoft HyperV Server Virtualization, including server/workstation
installation and configuration.
. VMware ESX Virtualization 4.X/3.5, including Vsphere Vcenter
administration.
. Symantec Altiris Notification Server 7.X Suite (Enterprise Inventory
Management System).
. Symantec Altiris Deployment Server 7.X/6.9/6.8 (Enterprise Deployment
Management System).
. Symantec CCM Server (Deployment System).
. Anti-Virus support and implementation, including Sophos Enterprise
Endpoint protection Symantec Antivirus Corporate Editions7.7/10.2,
Symantec Endpoint.
. Citrix Virtualized Network Server Administration.
. Windows System Image Manager (Windows SIM) Server Administration.
Desktop Software Support & Configuration
. MS Windows 7/Vista/XP/2000, including workstation systems
configuration, deployment, troubleshooting, and repair.
. Help Desk/End-user LAN/Hardware/Software support.
. System Documentation and Inventory.
. Windows Batch file command Scripting.
. Power Shell 3.0 desktop and active directory configuration management
and VB Scripting.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Arts, African American Studies; Minor, Secondary Education (
Howard University, Washington, DC
Associate of Arts, Social Science ( Dawson College, Montreal, Quebec
Professional Development:
Certificate of Completion, Altiris Client Management Suite, Certification
Boot Camp, New Verizon, New York, NY, 11/2007
Certified Microsoft Certified System Engineering (MCSE), 2/1998
Advantec Advance Training Institute (Division of Computer Learning
Center), Laurel, MD
Other Certifications, including: MCP - TCP/IP (Windows NT 4.0 #70-059),
10/1998