Customer Service Representative

Vena Kidd

Newark, NJ

********@*****.*** - 973-***-****

To obtain an entry level position in an organization that will

allow a challenging and rewarding experience with the potential

advancement for me and the company.

WORK EXPERIENCE

Return Agent

enterprise holdings - Newark, NJ - January 2013 to Present

I handle ASAP web. Provide excellent customer service throughout the entire day and checking cars in and

out. I also inventory cars into the system.

Customer Service Representative

hertz corp - Newark, NJ - May 2010 to June 2012

Providing excellent customer service throughout the entire day checking cars in and out, assisting customers

with car rental for business or family days and handle of ASAP web. After one year I was able to train other

on the job.

Cashier /lead

The Grain Station - Newark, NJ - February 2007 to October 2010

Maintained a cash drawer with sales of merchandise also making sure the other workers get all they need as

far as a break and items for the store

also training new workers so they can bring the right energy to the business.

Cashier/floor rep

Ann Taylor - 2008 to 2009

Maintained a cash drawer with sales of merchandise

Assist customers with clothing and size selections.

Maintained a cash drawer with sales of merchandise and returned

merchandise.

Supervisor

Klm Group - Newark, NJ - April 2005 to January 2008

Persuading flier to sign up for a credit card from chase bank also because of my position it was my duty to

handle important paper work

making sure they get to the company on time.

HMS Host

Klm Group - Newark, NJ - 2007 to 2008

Cashier

Also providing Courteous and efficient customer service but this time I

was handling foods assuring the wellness of the customer with the handle of a cash draw.

EDUCATION

highschool diploma

malcolm x shabazz - Newark, NJ

2002 to 2006

ADDITIONAL INFORMATION

I’m a very quick and dedicated learner able to work in a

fast-paced, multitasking environment. I have been working in customer

service for over 5 years and I am dedicated to providing customers with a

friendly & professional experience. Microsoft Office (Word, PowerPoint, Excel), Internet, I have

great verbal & written skills, organizational skills, analytical, and

problem-solving skills. Type 30-35 wpm

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