Sales Customer Service

Syed Iqbal Ali

Contact no’s: -

Mobile No: +91-988*******

E-mail: - **.************@*****.***

Profile

Intend to build a career with committed & dedicated people, which will help me to explore myself and

realize my potential. Willingto work as a key player in a challenging and creative environment.

Academic Qualification

Qualification University

SSC Board of Secondary Education

Intermediate(MPC) Narayana Junior College

B.com Osmania University

Technical Qualification

1. SAP - System Application Product (Fi-Co) - Trained

2. MCSE - Microsoft Certified Systems Engineer - Trained

3. ADCHN - Advance Diploma in Computer Hardware & Networking - Diploma

Hardware

Computer assembling and maintenance

Troubleshooting hardware and software problems

Installing and configuring all the peripherals, components and drivers

Installing software and applications to user standards

Work Experience

Job Responsibilities of DOCUMENT CONTROLLER :

Responsible for establishing and maintaining a effective document control systems. Ensuring that all

design documentation is accurate, up to date and accurately distributed to relevant parties. Duties:

Maintaining a tracking facility to enable documents to be updated easily. Scanning in all relevant new

documents. Checking despatch documents are accurate. Presentation and filing of documents and

drawings. Responsible for maintaining hard copy information. Issuing and distributing controlled

copies of information. Managing and maintaining a Meridian Document Control System. Provide

advice on procedures of issue and methods in accessing the system. Ensuring all documents are as

up to date as possible within electronic filing systems.

KEY SKILLS : Strong IT, database and communication skills. Experience with document control

packages such as A site. Excellent interpersonal skills and a professional telephone manner. Utilizing

a range of office software, including email, spreadsheets and databases. A comprehensive

understanding of health and safety regulations. Ability to evaluate, prioritize, organize and delegate

work schedules. Proven decision making skills. Able to react quickly and effectively when dealing

with challenging situations. Assisting departments with queries on documentation requirements &

submissions.

COMPANY 4: SRI SRINIVASA PAPER CONVERTERS

PERIOD: DECEMBER 2012 TO NOVEMBER 2013

POSITION: DOCUMENT CONTROLLER

PLACE : HYDERABAD

Job Responsibilities of Customer care executive:

Professionally and effectively employs sales skills to achieve targeted sales. Increase the level of

sales and business mix direct from individual clients and via third party bookers/agencies. Maintain

an accurate and current database, Customer Contact. Effectively communicate with clients to gain

commitment to purchase and products. Effectively communicate with clients via telephone, face-to-

face and written. Advise Sales and Marketing Director and Managing Directors of client. feedback/

comments relating to product content and pricing as well as companies performance. Enquiry

Handling. Effectively employ sales skills to confirm profitable enquiries. Maintain an effective tracking

system for enquiries to confirmation or release stage. Achieve sales activities within specified time

scales as directed by Group Sales and Marketing Director. Targeted tele-sales campaigns to achieve

sales. Internal Communications Skills. Handle correspondence related to all selling activities.

Maintain high standard of personal presentation. Represent company in a professional manner at all

times. Undertake all responsibilities with reference to procedures. Health and Safety Policy. Sales

and Marketing Director

COMPANY 3: POLARIS OPTIMSE

PERIOD: JANUARY 2012 TO OCTOBER 2012

POSITION: CUSTOMER CARE EXCUTIVE

PROJECT: VIDEOCON D2H

PLACE : HYDERABAD

Job Responsibilities of Voice support executive:

Monitor calls on Communication, Soft Skills, Process & Compliance Parameters. Provide

Coaching & Feedback to enhance agent performance. Analyze Audit data, Compliance,

Communication & Process related data. Prepare & Implement action plans. Analyze the

Coaching / Training needs of the agents & support them in delivery. Participate in calibrations

to ensure consistent scoring & feedback delivery approach. Keep the reps updated on new

process changes/updates, improvement initiatives. Conduct Compliance, Communication &

Process Awareness sessions for new hires. Support floor Training Initiatives: Resolution &

Communication /Vitality Trainings/RVP etc. Handle PnP Escalations. Plan & run campaigns to

drive Awareness/Improvements on Compliance, Communication & Process.

KEY SKILLS : Customer Service Attitude. CE/Process/Compliance Knowledge & Orientation. Conflict

resolution skills. Some basic understanding of CEC Audit & Coaching process. Technical knowledge of

English communication - intonation, syllable, punctuation etc. Presentation, Feedback & Coaching skills.

Analytical bend of mind. Receptiveness to change. Interest in Role / Motivation factors.

COMPANY 2: NEWPORT SOLUTION

PERIOD: JANUARY 2011 TO DECEMBER 2011

POSITION: VOICE SUPPORT EXCUTIVE

PROJECT: WEBSITE

PLACE : HYDERABAD

Job Responsibilities of Customer care executive:

Undertaking a cost benefit analysis of mobile portability for Botswana, especially taking

account of the use of multiple Sims. Professionally and effectively employs sales skills to

achieve targeted sales. Increase the level of sales and business mix direct from individual clients and

via third party bookers/agencies. Maintain an accurate and current database, Customer Contact.

Effectively communicate with clients to gain commitment to purchase and products. Effectively

communicate with clients via telephone, face-to-face and written. Advise Sales and Marketing

Director and Managing Directors of client. feedback/ comments relating to product content and

pricing as well as companies performance. Enquiry Handling. Effectively employ sales skills to

confirm profitable enquiries. Maintain an effective tracking system for enquiries to confirmation or

release stage. Achieve sales activities within specified time scales as directed by Group Sales and

Marketing Director. Targeted tele-sales campaigns to achieve sales. Internal Communications Skills.

Handle correspondence related to all selling activities. Maintain high standard of personal

presentation. Represent company in a professional manner at all times. Undertake all responsibilities

with reference to procedures. Health and Safety Policy. Sales and Marketing Director.

COMPANY 1: PROFESSIONAL SERVICE INC.

PERIOD: OCTOBER 2009 TO OCTOBER 2010

POSITION: CUSTOMER CARE EXECUTIVE

PROJECT: NETWORK PORTABILITY

PLACE : HYDERABAD

Technical Inventory

LAN hardware / software

Auto Cad 2D & 3D

3D Studio Max

Adobe photoShop

MS Windows XP/Win7/Win8 desktop/workstation operating systems

Backup Exec

MS Office 2003/XP/2000/97

MS Office 2003-2010

Outlook 2003-2010

DHCP and static IP addressing

Wireless Networking

Personal Details

: 7thNovember1990

Date of birth

Father’s Name : Syed Anwar Ali

Gender : Male

Nationality : Indian

Passport No : G3839479

Religion : Muslim

Marital Status : Single

Languages known : English, Urdu& Hindi

Leisure Activities : Playing Billiards, Listing to Music & Socializing.

Permanent Address : H-No #8-1-347/D/12/1, Ground Floor, Toli chowki Hyderabad. India-500008

Declaration: I hereby declare that the above particulars are true to the best of my knowledge and belief.

Signature of The Candidate

Date:

Place: (Syed Iqbal Ali)

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