Amazing Executive Assistant

Cr yst al L aur eno** Whit e Plains Avenue

St at en I sland, NY 103*****-***-****

c.laur ***@***.***

EX E C U T I V E ASS IS T A N T

PROCESS IMP R O V E M E N T H IGH L EVEL E FFICIENCY

Polished, articulate and self-motivated Executive Assistant and Administrative Professional with exceptional

interpersonal skills and well over 15 years of experience providing key support at various levels and ensuring seamless

business operations. Experienced at streamlining workflow by developing process improvements, coordinating

schedules, maintaining the office/appointment calendar, keeping inventory records and managing key payroll

functions. A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving

efficiency improvements to office systems. Strong communicator, with the ability to collaborate effectively with diverse

clients. Maintain excellent communication skills, problem-solving abilities, and a high-level of confidentiality.

• Productivity Improvement • Office Administration • Data Analysis

• Administrative Skills • Statistical Reporting • Client Relationship

Management

• Detailed-Oriented • Budgeting & Cost Control • Problem Analysis/Resolution

• Exceptional Presentation Skills • Calendar Management • All MS Office Programs

P ROFESSIONAL EXPERIENCE

TGI OFFICE AUTOMATIO N, New York, NY 2006-2014

EXECUTIV E ASSISTANT TO V P SALES/COMMISSIONS ADMIN ISTRATOR

OF

Expert in analyzing data, resolving problems and providing superb customer service to personnel; experienced in

w riting comprehensive reports, creating compelling presentations and keeping inventory records. Responsibilities

included: project and program support, VP calendar maintenance, organizing detailed sales meetings, preparing

pertinent documentation and tracking monthly sales contests.

Key Accomplishments

Process Improvement: Developed and implemented new workflow procedures to save time and keep costs down

Attention to Detail : Saved company money by diligently checking sales accuracy

Top Notch Client Relations : Built Relationships and crafted Image with Internal and External Customers,

Vendors, and the Public; attended to all customer needs ensuring a heightened level of customer satisfaction

Account Management : Managed and executed all commissions for 60 sales representatives and management

Presentation & Detailed Reporting : Generated sales reports for executives and principals of the company

Personnel Training & Development: Trained sales representatives on the commission structure and work

f low procedure

Assisted VP of sales on all customer related tasks and administrative duties

Account Management : Administered Commission payroll for 8 locations spanning 3 states

Sales Reporting : Tracked annual sales of all level sales representatives for end of year bonus

Document Oversight : Managed and maintained confidential files, records and documents

Collaborated with lease companies to get approvals and or upgrade quotes and sales funded

Diverse t ravel arrangements

R ECEPTIO N IST ONE, Staten Island, NY 1999-2005

OFFICE MANAGER

Oversaw and managed busy office’s daily operations. Responsibilities included: Answering 100 line switch-board,

database administration, executive support and account management.

Office Administration & Management : Managed all aspects of office administration, employee training,

supervision, scheduling, timecards and payroll

Document Management : Organized all status updates for physicians, lawyers and other business professionals

Greet customers warmly and ask how to help

Arrange conference calls

Record and deliver messages

Prior Position include: Phone Operator for AAA Answering Service, Staten Island, NY

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