Computer desktop Technician
Resume:
HOANG TAN NGUYEN
Houston, TX 77084
Cell Phone: 281-***-****
Email: ********@*****.***
Objective Seeking a position as a helpdesk or desktop support technician
Education A.A.S LAN Support Specialize - GPA: 3.51
Houston Community College, TX
Coursework: Apple Laptop Repair Computer Training, HP training test
server rack, Interpersonal Community Speaking,
Microsoft Office Suite, Networking Essential, Novel
Operating Clients and Server, Window 2000 Professional
and Server, Window 2000 Active directory and designing
Infrastructure, Visual Basic
Certificates [pic] CompTIA Certified Technician.
Employment
09/2011 - 09/2013 Hewlett-Packard - Test Technician
Setup and process cluster test in Linux to test switches, cables, and
rack servers, manually configure servers, troubleshoot
failed test units and network issues
02/2011 - 09/2011 FOXCONN - RMA team leader - Repair Technician
Ran a team dismantling parts from HP RMA Server computer, supported
all repairs as needed, performed system data analysis
to generate daily reports.
12/2010 to 01/2011 PC Direct Ltd - Computer Server Installation
Technician
Wired cables to server racks based on a blue print, configured
hardware installation on a server rack, performed
installation and configuration to system server racks
- Chevron onsite
01/2008 to 11/2010 FOXCONN - Computer Server Repair Technician
Troubleshoot HP server errors during testing and repaired issues that
arose, replaced defective parts, identified
incompatible computer components, software
corrections, performed as RMA leader to test circuit
main board, update firmware
04/2006 to 12/2007 HTC USA Inc & PPS Company - Palm
Repairing Technician
Troubleshoot and repaired PDA, SDA Palm from Dell, HTC, T-Mobile
02/2002 to 04/2006 Computer Technology Solutions - Apple Computer
Technician
Troubleshoot and repaired Apple
products
06/2001 - 09/2001 Analytical Computer Service - Computer Technician
Installing and configuring desktop computers to Houston Independent
School District. Deploy software and troubleshooting
as needed
02/2001 - 05/2001 FISERV Company - Network Technician
Maintaining LAN and WAN network connections, updated security
network, performed help-desk to client computers
Skills and Abilities
o Apple Certified Technician
o Linux commands environment, cluster set up, and
troubleshooting test problems
o Linux deployment and installation
o Operating systems installation and driver
installation
o Installation, configuration and removal of hardware
and software packages
o Building and testing server racks based on customer
specifications
o Installation and substitution of hardware components
on systems
o Troubleshooting hardware and software issues in
desktops, laptops, and servers
o Strong comprehension of Microsoft Office - Word,
Excel, Access and Outlook
o Programming in Visual Basic
o Team organization and leadership roles
o Organizational skills in an office environment.
o Great positive working attitude
o Ability to work under stress
o Quick learner with strong skills in time
management, technical skills and work ethic.
Contact this candidate