Management Engineer

John Nixon, MS

Cell 704-***-**** Home 336-***-****

*** **** ***** #** *********, NC 27292

*******@*********.***

** ***** ** ********** **** a consistent track record of driving increased levels of productivity, and internal/external

customer satisfaction. Recognized as a Technology Leader and Change Agent for designing and implementing technical solu-

tions that reduce TCO and deliver a strong ROI . Specialize in reconstruction of IT infrastructure to meet business needs.

Core Competencies:

Strategic and Business Planning Virtualization & Infrastructure Management Enterprise Architectures

Cloud & Mobile Computing Process Improvements & Best Practices Budget & Cost Management

Project Management Structured Methodologies Vendor Management

Cost & Resource Estimates Delivery Methodologies

Change & Risk Management

Call Center Management Help Desk Management Facilities Management

Data security Delivery Methodologies

Systems recertification

Notable accomplishments:

Led virtualization effort that reduced costs 42% and improve uptime from 76% to 97%

analyzed network traffic and eliminated unnecessary traffic by restructured WAN to increase bandwidth by 75%

Implemented procedural changes that resulted in a 25% improvement call center closure ratio.

Developed Escalation processes for the service department and other call back tracking procedures.

Implemented Cisco VoIP solution throughout all locations replacing local PBX systems realizing 30% cost reduction of telecom ex-

penses

Implemented PCI compliance policy to satisfy rigorous internal audit requirements

Relocated and consolidated Corporate office to a new building in Huntersville to include IT infrastructure, WAN connections, telecom

services and building security

Conversion From individual ACT data bases to a SQL solution

Integrated a Blackberry Enterprise Server with Exchange to utilize Blackberry mobile devices for communications

Work Experience

IT Director - Carolina Office Systems, Huntersville NC

Responsible for operations of 6 Offices within North and South Carolina

Manage environment consisting of a WAN that connects each office with a fully meshed MPLS circuit and interconnecting 2 full

T1’s to each location with a 4 T bundle heading into our HQ. Utilizing a Solar winds management console to monitor each circ uit.

Administer the VoIP Cisco Call Manager and Cisco Unity Voice Mail servers

Maintaining the network infrastructure that contains local windows 5 - 2008 AD Domain Controller servers that act as clustered

file, DNS, DHCP and print server in each office

Administer the windows 2003 Exchange mail server and OWA access page

Maintain a CRM solution and it’s SQL database along with IIS

Administer our financial system on a SCO UNIX plat form and the security of same

Responsible for Virus Protection and Updates

Currently utilizing Symantec End Point Protection for Virus Protection

WSUS server implementation for Windows Updates

SCCM implementation for error resolution and logging

Disaster recovery and administration of confidential data

Administer VERITAS Backup Exec for information backup on a DISK to DISK to TAPE solution

Responsible for new technologies implementations include:

Automatic Dispatching System via MWA Corporation’s I dispatch

Budgeting of IT Department

Developing an annual budget of the IT department; that includes yearly communication, Data, repair, and replacement projectio ns

for the next year.

Capital life cycle and replacement schedule

Planning equipment replacement and forecasting projected equipment specification that will keep our Company up to date with

technology

Inventory Maintenance and repair

Maintenance and repair of all desktops, laptops and handhelds; also responsible for any facilities improvements, repairs and critical

systems upgrades

Help Desk/ Call Center management

Over see and manage our Call Center that provides support for external and internal customers.

Network Technician Carolina Office Systems, Statesville NC

Fully Integrate Manufacture’s product into customer’s environment, specifically, Installation of Multifunction Print scan and

Fax machines into customers network via TCP/IP Printing as well as SMB, FTP, and SMTP scanning. Interact with customers to re solve

complex integrations of equipment. Independently provide customer support & training on new products as well as work in team

atmosphere to troubleshooting and repair existing office equipment. Maintain accurate records of parts usage and inventory re gulation.

Manage a territory of 300 + customers with professional expertise in key operator relations situations.

Field Engineer Trak Engineering, Tallahassee FL

Working from home based office in Lexington, NC I preformed maintenance on fuel tracking systems that our compa-

ny produced that collected Transactional Point of Sale Data and uploaded it every night to a central Data base. Territory co v-

ered major Mid-Atlantic states. Responsible for business travel and expense account. parts regulation and inventory man-

agement a big responsibility. Resolves customer problems and performs installations at customer sites. This system was

mainly designed at this time to run on Windows 98/NT 4.0 server. Newer Models to be released as needed. Optical Communi-

cations resolution and basic modem troubleshooting a major part of day to day job performance.

Field Engineer Danka Business Systems, Greensboro NC

Maintenance of office equipment for customers in a customer relations environment. Inventory and regulation of parts was

needed to perform service on equipment.

Technologies:

Java JSP Servlets Java Script HTML DTD XML XSD XSL SOAP

WSDL SQL Oracle UNIX Windows Mac Linux VoIP CUCM

Unity Messaging TCP/IP SNMP DNS DHCP IIS SFTP SMB SMTP

Licenses and Certificates

Certificate of Achievement from Learning outsource group “Management Leadership In The 21st Century”

Certificate of Excellence from Guilford College, “Network administration Specialist” & “Advanced Network Administration”

Certificate of Excellence from Microsoft “Microsoft Certified Professional” MCP

Certificate of Completion from Global Knowledge “ Call Manager Basic Administration” CMBA

Certificate of Completion from Microsoft “Exchange Server 2003: troubleshooting:

Pursuing

CISSP, PMP certifications

Education

MS, University of North Carolina at Charlotte

Concentration in Management of Information Systems

Concentration in Information Security and Privacy

BBA, Catawba College, Salisbury NC

Concentration in Management of Information Systems

Topics of interest

Mobile forensics and activities related to data tracking security and human interaction of mobile devices

Human and computing interaction with focus on security.

New generational utilization of current technology

Volunteer Work

Coaching girls softball for Davidson County Recreation department

Executive Council member for BSA Troop 1208

Volunteer Fire department, Linwood NC

References

Available upon request

Contact this candidate