Customer Service Representative

Jennifer L. Brown

*** **** **** **. • Pittsburg, CA 94565 • 925-***-****

********.**********@*****.***

EDUCATION

Heald College, Concord CA

• Associates of Arts Degree, May 2015

Medical Billing and Coding

• Related Coursework:

History of Medicine Medical Coding Medical Terminology

SKILLS

4+ years of customer service experience

•

3+ years of retail experience

•

One year of call center experience: heavy incoming and outgoing calls.

•

Well organized, time efficient, handles multiple tasks simultaneously

•

DATA SYSTEMS

BOSS LEAN EPIC LOTUS NOTES CALWIN

COIN

PIVATOL

EXPERIENCE

Patient Services Representative, Aerotek, Antioch, CA

Call Center 04/14-7/14

• Serve as the first point of contact for patients.

• Schedule appointments for patients with physicians.

• Send messages to clinicians across care center sites.

• Process referrals and authorizations for care.

• Knowledge of various insurance types.

• Interviewing patients to obtain appropriate demographic information and pre-

verification of financial status of each patient.

Customer Service Representative, Partners Healthcare IT, Antioch, CA 11/13-11/13

Medical Office

• Greeted incoming patients

• Provided patients with information regarding a new system within the hospital.

• Assisted Patients with registration to a new system.

Customer Service Representative, The Plus Group, San Ramon, CA 08/13-

10/13

Call Center

• Acted as first point of contact and resolution.

• Provided assistance to customers with questions regarding transportation.

• Assisted customers with Ordering transit cards.

• Assisted customers with making purchases.

• Monitored customers’ accounts for fraudulent activity.

• Handled escalated calls.

Period of 04/13-08/13 Took time off work due to pregnancy.

File Clerk, Ranstad, Martinez, CA 10/12- 04/13

• Sort and file correspondence from housing authority to clients such as housing

verifications, financial history and department of motor vehicles verifications.

• Screening incoming client documents such as reports and social security forms and

receipts from banks and other agencies.

• Processing documents for client case files and maintaining client’s records

• Purging client files and file conversion into updated data system.

Period of 07/12-10/12 I was actively seeking a job.

File Clerk, Apple One, Walnut Creek, CA 04/12-

07/12

Medical Records Department

• Provided patient documents for appointments and created patient medical charts

• Purged medical records

• Updated and monitored patient medical records for incoming patient visits

• Completed medical data entry through county data system.

• Processed documents for client case files and maintained client’s records

Customer Service Representative, Bank Of America, Concord, CA

11/10 - 3/12

Call Center

• Assisted over 75 customers on a daily basis via incoming calls

• Completed account maintenance and efficiently managed service calls while

engaging the customer in relevant conversation to ensure a delightful experience.

• Closely monitored customer accounts, notating and appropriately filing information

in order to maintain fluidity of banking operations.

• Demonstrated extensive multitasking skills through utilizing multiple screens and

systems to complete daily operations.

Period of 07/\10-11/10 Actively seeking employment

Guest Service Supervisor, Target, Pittsburg, CA 07/09 –

07/10

• Responsible for supervision of entire check out team

• Managed team schedules and trained team members on food safety standards

• Completed price accuracy checks and product returns/exchanges

• Effectively managed store traffic and check out timing

• Quickly resolved guest concerns and inquiries

Sales Associate, Bath and Body Works, Antioch, CA

04/09 - 07/09

• Completed visual merchandising of store products

• Provided outstanding customer service and product knowledge

• Displayed proficient money management skills

Period of 12/08-04/09 Attended college

Sales Associate, Mervyns, Concord, CA 10/08 –

12/08

• Calculated discounts and promotions as applicable to entire purchases

• Demonstrated responsible money management and accurate deposits

• Responsible for multiple departments stock checks and inventory

• Completed returns and exchanges for all departments.

REFERENCES UPON REQUEST

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