Customer Service Manager

Tanya Baldwin Lemke

**** ******* ***** **

Luthersville, GA 30251

Cell Phone 678-***-****

Email ********@*****.***

SUMMARY

- Computer literate: experience includes main frame,

AS400, Word, Microsoft Excel, Power Point, Outlook,

Access, Auto/Cad, Peachtree Account System,

Publisher, and ERP

- Assist Engineers

- Assisting electrical customers with their service,

billing, and products.

- Decision making experience

- Experience encompassing accounts payable/receivable

and Payroll

- Strong problem solving abilities.

- Month end reconciliation of bank statements and

journal entries

- Call Center Operations, Collections

- Human Resources

- Purchasing via Local Vendors and International

Vendors

EXPERIENCE

June 2010 - Aug 2014 Purchasing Specialist, Dongwon Autopart

Technology GA, LLC

Research consumable

parts for best prices

Maintain consumable

parts stock

Monthly closing

reports

Accounts Payable

Learn and maintain

knowledge of equipment and parts used in the plant

(forklifts, robots, stationary air

compressors, welders, etc

Analyze Purchasing expenditures

Input stock into ERP

April 2009 - June 2010 Collections Specialist, Intercall

Customer service

for customer needs

Contact customers

for payment on accounts

Assist Sales Reps

July 2007 - Jan 2009 Office Manager, Coweta Machine &

Fabrication, Inc.

Accounts Receivables / Payables

Payroll / Reconcile bank statements and journal

entries

Human Resource

Schedule Shipping needs

Nov. 2005 - Feb. 2007 Office Manager, M & R Industries, Inc.

Accounts Receivables / Payables

Payroll / Reconcile bank statements and journal

entries

Monthly & Quarterly taxes

Human Resource

Schedule Shipping needs

Mar. 2003 - Oct. 2005 Distribution Support Specialist, Sr,

Georgia Power Company.

Assist builders with scheduling power installation

Input payroll timesheets for Lineman & Engineers

Storm Duty - Dispatching and Logistics

Keep tract of subdivisions being scheduled for build

Help update subdivisions using Auto/Cad

Projections of load for existing & new circuits

Accounts payable / receivables

Administrative duties for Area District Mgr, Engineer

Supervisor &

Line Supervisor

Assist Human Resource in the interview process /

Facilitate Interviews

Mar. 1999-Mar 2003 Customer Service, Georgia Power Company.

Assist customers with billing and rate needs

Assist customers with electrical enhancement products

Assist customers with making arrangements for

payments.

Pipeline and Committees such as ECC, AHT, and Child

Care

Mentor for Inbound Collection shadowing

Final Bill and Active Collection resource help

Operations Charter

EDUCATION

Georgia Power In House Training

- Labor Relations

- Utility Accounting

- Introduction to Electric Utilities

- Electric Utility System Operation

- Auto/Cad

Clayton State College,

Morrow, GA. 1991-1992

Undergraduate classes with some beginning computer

classes

Georgia Southern University, Statesboro, GA 1990-1991

Undergraduate classes

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