Customer Service Sales
Resume:
Work Experience:
Pontoon Solutions, Remote Google- Norcross Ga 04/14 –
Present
MSP Program Coordinator (Contract)
• Responsible for requisition creation, review, entry and maintenance through the use of
Fieldglass VMS technology, CM system and other systems as required.
• Updates requisitions and maintains thorough and accurate documentation on any end user
interactions.
• Schedule and attend calibration calls for supplier partners and Google hiring managers to
receive updates on candidate interviews and requisition activity.
• Process vendor extensions, exits, manager changes, cost center changes and location
changes, title changes.
• Create employee work orders and maintains electronic records and fields in support of the
requisition entry set up.
• Input requisitions into the CM system promptly and accurately.
• Work in various Google tools such as: gHIRE/WorkDay/GUTS and etc.
CDI Corporation, Atlanta Ga 07/13 – 04/14
Recruiter
• Responsible for and engaging in full life cycle recruiting in tech and non tech.
• Managed the hiring process including: Intake meetings with Hiring Managers, position
approvals, recruitment advertising, presenting qualified resumes, screening, interviewing,
scheduling, candidate correspondence, internal communications, offer process.
• Worked with discipline heads to identify staffing needs for major accounts such as:
Google, Disney Worldwide, Ericsson, Chrysler and Teradyne.
• Built and maintained network of potential candidates through internal databases,
employee referrals, contact lists, research and other innovative strategies.
• Ensured a timely and accurate order entry process and manages open order activity.
• Worked with vendor management tools such as: Fieldglass, IQNavigatior and ZeroChaos.
• Achieved 150% to quota each month.
Westwood College, Atlanta Ga 10/12 –
06/13
Campus Admissions Recruiter
• Recruited, phone screened, scheduled and conducted interviews.
• Updated student records, confirmed appointments, and follow-up correspondences.
• Identified opportunities for improving student experience and recruitment efforts.
• Maintained a high level of productivity to meet and exceed established goals.
• Acting as a liaison between the student and appropriate College departments to facilitate
a best in class student experience
• Communicated with students prior to the class start to identify potential concerns and
facilitating solutions
• Responsible for networking with a variety of contacts including existing students to
promote the College and generate personal leads
• Served as a catalyst in student’s education. Representative of the month Nov 2012.
Verizon Wireless, Cumming Ga 04/10 – 06/12
Inside Sales Consultant
• Assisted new and existing customers with wireless equipment.
• Increased sales by up-selling, and add-on sales.
• Managed time effectively to meet and exceed company quotas.
• Responded to customer inquiries and providing exceptional customer service.
• Responsible for selling products and services to new and existing customers
• Responsible for meeting current sales metrics
• Consistently in the Top 10% Sales Representative in company 2011/ Achieve 200% to
quota each month
Abercrombie, Augusta Ga 05/09 –
04/10
Assistant Store Manager
• Directed, supervised and coached a staff of 60 employees.
• Marketing merchandise by advertising and sales promotions.
• Recruited, interviewed, and hired for all store positions.
• Assisted in building a high performing team that is accountable for store results
• Ensures Associates use the Customer Engagement Sales & Service Model to exceed
customer expectations.
• Maintained optimal store staffing levels and schedules talent to maximize productivity.
• Consistently in Top 10% of Stores in District for Customer Service Scores.
Education
Bachelors of Science in Business Administration/Accounting– May, 2009
Paine College, Augusta Georgia / GPA- 3.13
Masters of Science in Human Resource Management- May 2015
Strayer University/ GPA- 3.8
Contact this candidate