Customer Service Manager

Marcia Chan 718-***-****

Brooklyn, New York ***10 ****************@*****.***

Office Manager/Purchasing Manager/Administrative Assistant

§ Professional poised & polished reliable Office Manager, Purchasing Agent and/or Administrative Assistant.

§ Extensive expertise in client needs analysis with a consultative approach to customer service operations. Handled confidential information with discretion at all times.

§ Demonstrated strong abilities in handling multiple projects simultaneously, organized and detailed oriented, meeting tight deadlines and working in a fast-paced professional environment.

§ Skilled at performing independently or within a team to exceed all operational goals and objectives. Dynamic communication, presentation and relationship management skills.

Professional Experience

Office Manager Mike’s Air Conditioning, Inc. Brooklyn, NY 5/2014-Present

Maintained workspace, organized files, scheduling, staffing, training, scanning documents and various administration skills.

Managed office in absence of department manager and carried out daily routine and functions.

Effectively supervised, hired & interviewed new staff members.

Independent decision making in an organized manner with excellent customer service skills

Consistently ensured delivery of quality customer service vital to sustaining and growing a loyal client base.

Office Manager A+ City Line Abstract Brooklyn, NY 1/2011- 12/2013

§ Sharp HR skills and experience managing broad scope of administrative duties.

§ Independent decision making and managed entire office area in an organized manner with excellent customer service skills.

§ Effectively supervised a variety of HR functions, hired & interviewed staff.

§ Managed office in absence of department director and carried out daily routine and functions.

§ Applied new policies and procedures, delegated tasks to department heads of staff.

§ Handled all domestic travel arrangements including extensive calendar management skills and resolution/rescheduling appointments as needed.

§ Maintained workspace, organized files, scheduling, staffing, training, scanning documents and various administration skills.

Junior Purchasing Manager Cabrini Medical Center New York, NY 7/2004-6/2010

§ Prepared purchase orders, reports, memos, letters, statements and other documents, using word processing, spreadsheet, and database, presentation software.

§ Processed expense reports exceeding $5k, budget reports and vendor bids, purchased supplies needed for office, hospitals, nursing homes and school boards.

§ Consistently ensured delivery of quality customer service vital to sustaining and growing a loyal client base. Efficiently managed a variety of financial support tasks, including budgetary reports, ordering supplies, coding invoices, prepared bank deposits, and processed deposits.

Computer Skills

Microsoft Office, Word, Excel, Power Point, Outlook, QuickBooks, Adobe Lightroom & Photoshop, Internet savvy

Education

New York City Technical College Brooklyn, New York

AAS Major Liberal Arts and Sciences Minor- Commercial Photojournalism

Licenses & Certifications

Notary Public: #01HO6190453 Expires: 07/28/2016

Certificate in Purchasing and Supply Management Awarded spring 2007

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