Customer Service Years Experience
Resume:
Charlene D. Bryson
*** **** ** ***.*, Asheville,
N.C. 28806
Mail to: ***********@*****.***
Summary of Qualifications:
. Proficient with all Microsoft Programs
. Eight years experience Shipping/Receiving/Tracking/Billing/ Purchasing
. Eight years experience Telecommunications/Audio Video /Telephony
. Ten Years experience in Customer Service and Retail
. Three years experience in Mental Health (Child and Adult)
Education and Certification:
. Graduate of Shaw University 2005/ B.A. Business Management
. 3.4 G.P.A. / Cum Laude
. CPR/Red Cross Certified Adult and Child
. Forklift Certified
Experience:
McNutt Service Group: Fleet Manager - (October 2013 - Present Time)
. Ensure fleet availability to meet all requests by scheduling,
forecasting and surveying current user trends.
. Maintain electronic databases of sales, registration, inspections and
maintenance of fleet management.
. Maintain and monitor data management system to organize fleets as per
various schedules and requests.
. Streamline and monitor fuel purchase system with assistance of Fuel
Cards for all vehicles and drivers.
. Plan, process and execute vehicle purchase and vehicle replacement
through efficient settlement.
. Perform vehicle registration, insurance and CHP formalities and
documentation regarding induction of new vehicles in existing fleet.
. Monitor and ensure fleet operation in compliance with local and state
rules and regulations.
. Develop and implement standard operational standards to maintain
vehicles by advocating best practices in industry.
McNutt Service Group: Warehouse Manager - (October 2013 - Present Time)
. Maintains a clean, neat, and organized warehouse environment
. Organizes inventory for increased efficiency and processing as well as
documents all incoming and outgoing inventory per Technician in the
data base.
. Reports any building maintenance issues immediately, including any
issues with dock doors, dock levelers, light bulbs, etc.
. Performs branch loading, unloading and receiving processes and Checks
in and stores received product in the appropriate designated areas for
stock and sold items.
. Performs the following functions: Stock transfers, Returned goods
(both stock and sold orders), Direct vendor returns (such as empty
refrigerant cylinders), Receipt of vendor direct shipments
. Maintains up-to-date knowledge and understanding of equipment and its
proper utilization, including pallet jacks and other non-powered
warehouse equipment
Charter Communications: Warehouse Management/ Inventory - (August 2008 -
October 2013)
. Maintained receiving, warehousing, and distribution operations by
initiating, coordinating, and enforcing program, and operational
procedures.
. Kept in compliance with federal, state, and local warehousing,
material handling, and shipping requirements by studying existing and
new legislation; enforcing adherence to requirements
. Maintained safeguards for warehouse operations and contents by
establishing and monitoring security procedures and protocols.
. Controlled inventory levels by conducting physical counts; reconciling
with data storage system.
. Maintains physical condition of warehouse by; inspecting equipment;
issuing work orders for repair and requisitions for replacement as
well as lock out tag out/ first in-first out
. Achieves financial objectives by preparing an annual budget;
scheduling expenditures; analyzing variances; initiating corrective
actions.
. Completed and recorded warehouse operational requirements by
scheduling and assigning employees; following up on work results.
. Maintained warehouse staff by recruiting and training employees.
. Maintained warehouse staff job results by assisting on coaching,
counseling, and disciplining employees; as well as planning,
monitoring, and appraising job results.
Universal Mental Health: CD/DSS (October 2005- August 2008)
Charter Communications: Technical/ Warehouse (September 1999 - August 2005)
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