Customer Service Technical Support

John Brandes

P.O. Box *** ~ Long Pond, PA ***** ~ 570-***-**** ~ *.********@*****.***

Education

ITT Technical Institute, Dunmore, PA June 2010 – July 2012

Associate in Specialized Technology Degree Information Technology – Computer Network Systems Program

Technical Skills

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Windows XP/7/8 TCP/IP

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Windows Server 2008 Subnet Design

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Active Directory Services; DNS, DHCP Microsoft SQL Server 2005/2008/2012

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Cisco 2600 Series Routers/Switches VMWare Player/Workstation

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Network Design Microsoft Office 2003/2007/2010

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Network Implementation Web Navigation

Soft Skills

•Customer Service • Mentoring / Tutoring

•One-On-One Training • Project Management and Coordination

•Problem-Solving Skills • Positive Attitude

•Time Management Abilities • Quick Learning Ability

•Strong Team Skills • Strong Work Ethic

Professional History

Technical Support Representative July 2012 to Present

Topp Business Solutions, Scranton, PA

• Provide technical support for medical dictation and transcription systems

• Provide technical support for document management systems

• Provide on-site and remote training to end users

• Provide hardware support including the installation, configuration and maintenance of servers,

workstations and dictation devices

• Management of user and computer accounts within the dictation and transcription systems

• Management of local IT help desk system

• Create medical documentation for patient use within hospital systems

• Configuration and management of local intranet resources

• Worked with Administrators, Physicians and Transcription users to design and develop a workflow

• Integrated with various applications: McKesson systems, eClinicalWorks, Powerscribe, and various charting

applications

Assistant Contractor March 2010 to July 2012

NJB Carpentry, Hackettstown, NJ

• Repairing builds on both residential and commercial properties.

• Crafting new builds as well as maintaining the upkeep.

Laborer May 2009 to October 2009

I.I.G.H, Stroudsburg, PA

• Renovating and remodeling foreclosed homes.

John Brandes

P.O. Box 438 ~ Long Pond, PA 18334 ~ 570-***-**** ~ *.********@*****.***

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