Software Quality Assurance, Quality Control
Resume:
QUYNH TRAN
*********@*****.***
SUMMARY:
• 4 years of experience in software testing and quality control.
• 2 year involvement in software project management.
• 2 year working in software development, technical and network support.
• Recently being trained in the certified program of web server maintenance and security.
• Familiar and comfortable working on fast-pace and high pressure projects.
• Ability to conduct research into application issues and products as required.
• Highly self-motivated and self-directed with keen attention to detail.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Excellent skills in communicating with quality assurance engineers, developers, designers, and project
managers.
• Ability to learn fast and manage multiple assignments within scheduled timeframe.
TECHNICAL SKILLS:
• Experience working in all phases of software testing including writing and maintaining test plans, test
scenarios, test cases, test requirements; setting up and configuring environment for test; executing
tests; reporting status and defects; evaluating and managing test results.
• Experience in deploying products on production sites and customers’ sites.
• Experience in communicating with customers; maintaining customer’s feedbacks, changes or
requests; giving recommendations to enhance the products.
• Experience working with .NET frameworks and testing Web applications.
• Working knowledge of all phases of the software development life cycle.
• Experience working in software project management, customer support, network administration, and
system analysis.
• Working technical knowledge of network system, protocols, and standards such as Ethernet, LAN,
WAN, Wireless, VPN, Firewalls, TCP/IP, DNS, DHCP, HTTP, HTTPS, SSL, SMTP, SSH and so on.
• General knowledge of storage technologies such as iSCSI, SAN, NAS, Disk partitioning, RAID, File
systems, ACLs, Clone, and Snapshots.
• Experience working in client/server and various platforms such as Windows (Windows Server 2003,
2008, 2008 R2, XP, Vista, 7, 8), Linux (Fedora, Ubuntu), and Mac OS.
• Experience working with server virtualization technology (VMware) and Web Servers.
• Experience in troubleshooting software, hardware, and network.
• Working knowledge of Java, PHP, C#, C/C++, HTML/CSS/XML, .NET.
• Working knowledge of database such as SQL Server, MySQL.
• Working knowledge of Microsoft Office, Visio, Microsoft Visual Studio, Eclipse.
• Ability to write typical system administration shell script.
RECENT TRAINING IN COMPUTER TECHNOLOGY:
WEB SERVER MAINTENANCE AND SECURITY Training Program
825 hour training program including:
• Windows Server and Desktop O/S Configuration and Administration, Linux OS as Server Platform
• Webservers (Apache, IIS), Email systems, Encryption Techniques for files and file systems
• SQL Server, ASP.Net (C#), MySQL and PHP
• TCP/IP Network Basics and Security
WORK EXPERIENCE:
Pyramid Consulting 2006 – 2012
Senior Quality Control Engineer
• Led and prepared test plans and test requirements in early phase of web application development
projects.
• Wrote detail test cases and setup test environment (hardware and software) in various platforms
(Windows, Mac, and Linux).
• Managed bug tracking system.
• Reviewed software problem reports and assigned issues to corresponding developers.
• Reviewed fixed issues and decided on next step in quality assurance process.
• Performed software testing in involved projects.
• Involved in project management tasks: defined project scope and requirement; estimated and
managed resources and schedule; assigned tasks and monitored project progress; managed issues
and communication with customers.
• Managed and handled technical support and communication with customers.
TMA Solutions 2005 - 2006
Software Developer
• Developed software components for Lucent Technologies projects. Performed unit and integration test
on software components deployed in Solaris server. Wrote test cases and produced test input data for
automation test run.
• Handled and corrected system component errors. Reviewed C++ code to debug issues, recompiled
source code getting ready for redeployment.
Netsoft Corporation 2004 - 2005
IT Engineer
• Installed computers and infrastructure network equipment for several post office branches. Performed
technical support, upgrade, and maintenance to ensure system continuous operation during business
hours.
• Analyzed requirement and developed electronic forms to transform data entry process from paper-
based to electronic. Developed database solution to save and back up data.
EDUCATION:
B.S. in Information Technology
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