Customer Service Sales

Kenyata Neal

Grand Prairie, TX

***********@*****.*** - 901-***-****

Customer Service Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and

industry.

Personable and responsible cashier with 7 years in retail and customer service as a solid team player with

upbeat, positive attitude.

Core Strengths

Strong organizational skills, energetic work attitude, markdown/promotional procedures, customer service

expert, telephone skills, typing, Microsoft Word

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working

overtime as needed.

Sales

Consistently generated additional revenue through skilled sales techniques.

WORK EXPERIENCE

Embroidery Tech

Spikner, Inc - Memphis, TN - August 2013 to Present

Duties include operating the embroidery machinery to create unique embroidery designs on clothes,

communicating with the clients to understand their expectations and finalize the embroidery designs, make

certain the client's orders are readied, framed and packaged before the date of delivery, and manage

the inventory. Maintain stocks of needles, threads, beads and other embroidery materials as required for

completion of client orders and correct any defects, errors in embroidery designs by making suitable changes

to the configurations

Cashier

Victoria Secret - Cordova, TN - October 2011 to August 2013

Duties included managing quality communication, customer support and product representation for each client.

Guaranteed positive customer experiences and resolved all customer complaints. Performed store opening

duties, including counting cash drawers and checking all equipment for proper functioning. I organized the store

by returning all merchandise to its proper place as well as replenishing merchandise shelves with items from

the stockroom. Took special orders in person and over the phone to generate additional revenue. Processed

merchandise returns and exchanges.

Customer Service

Shoe Carnival - Cordova, TN - July 2008 to September 2012

Duties included organizing weekly sales reports for the sales department to track product success. Developed

highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate

sales prices for purchase transactions and worked as a team member performing cashier duties, product

assistance and cleaning. Processed merchandise returns and exchanges. Replenished merchandise shelves

with items from the stockroom and organized the store by returning all merchandise to its proper place.

Performed store opening duties, including counting cash drawers and checking all equipment for proper

functioning.

EDUCATION

Tennessee Academy of Cosmetology Bartlett - Bartlett, TN

2007

High School Diploma

Trezevant High School

2005

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