Network Administrator

Eric Longoria

TELEPHONE: 210-***-****

SUMMARY

. STRENGTHS: NETWORKING, LEADING, RESPONSIBLE.

. Degree: Bachelors of Applied Science in Network Security (November

2014)

. CCNA (June 2015)

. Knowledge in: Networking, System Security, Programming Languages

Skills

. SAMSUNG ROUTERS

. Zyxel modems

. US Robotics modems

. Comtrend modems

. Firewalls

. DNS

. WAN/LAN

. Exchange

. Active Directory

. Symantec

. Dell SAN

. Switches

. Wi-Fi

. Windows XP

. Windows 7

. MS Office

. Cisco routers

. Adtran routers

. Netopia routers

. Fortinet routers

Experience

MEGAPATH INC.

JAN 2014 - PRESENT

Advanced Services NOC Support Technician

. Utilizing client's proprietary systems; typing; and event tracking.

Receive clients via inbound calls and document their account

information. ILEC troubleshooting experience, Hands-on IPv4 / IPv6

routing and router experience for home and small to medium business

networks Configuration of router services such as DNS, Port Forwarding,

NAT and DHCP, and WAN / LAN. Basic Interface troubleshooting, error

statistics, event logs, and Sync loss, Ethernet experience of Half /

Full duplex, VLAN, and Firewall policies.

. Solid understanding of Network RFCs such as 1483 / 1490, Wireless, and

encapsulations such as MLPPP, PPPOE, and MLFR, Ability to assess and

isolate network routing issues and IP conflicts. Perform the OSI model

of troubleshooting Layer 1-3, Review and augment system configurations.

Ability to work with remote hands technicians and direct

troubleshooting from initial investigation to trouble resolution,

Ability to identify system outages and escalate to proper staff.

Environment: XP/7, Networking/Routing, Clarity, Cisco/Adtran/ Netopia/

Fortinet /Samsung routers, Zyxel/ US Robotics/ Comtrend modems, MS Office

07/10/360.

Pace

Tier I/Desk Support/ June 2013 - October 2013

. Install and support LANs, WANs, network segments, Internet, intranet

systems and routers. Install and maintain network hardware and

software. Analyze and isolate issues. Monitor networks to ensure

security and availability to specific users. Evaluate and modify

system's performance. Identify user needs. Determine network and

system requirements. Problem Solving, LAN Knowledge, Help Desk

Experience, Verbal Communication, Operating Systems, Phone Skills,

Customer Service, Quality Focus, PC Proficiency, System

Administration.

Education

WAYLAND BAPTIST UNIVERSITY

. Bachelors of Applied Science in Network Security (November 2014[pic]

Contact this candidate