Technical Support Technician

CURRICULUM VITAE

PERSONAL DATA

Name: Lucas Pedro Manuel

Date of birth: 09/09/89

Address: Neighborhood Neves Bendinha N.º 42, Nationality: Angolan

Luanda Marital Status: Married

Telephones: 929326090 925300567 923648930

E-mail: ****************@*******.***

QUALIFICATIONS

Technical higher of Engineering Computer

University: Utanga (Technical University of Angola)

Start date: 2010

End date: 2013

Principal subjects: Programming, Networking, Database, Analyze systems and

intelligent systems

Technical Middle Course of Informatics

Institute: Simione Mucune

Start date: 2006

End date: 2009

Principal subjects: Mathematics, Portuguese, Physics, Chemistry and Electronics

CURRICULUM COURSES

Networks Course Cisco CCNA (Cisco Certified Network Associate)

KOENIG DUBAI

Start: 02/02/2013 End: 15/02/2013

Course CCNA Voice V 8.1

KOENIG DUBAI

Start: 17/02/2013 End: 28/02/2013

Courses Portugal HP Education Services

32303-Laserjet Fundamentals Master course

37391 Commercial-Servicing HP Desktops, Workstation & Notebooks

37948 and 36936-HP Service Fundamentals and Servicing HP

Proliant ML / DL Servers

Start: 06/10/2009 End: 22/10/2009

Course Help Desk (CTT)

CTT

Start: 24/10/2009 End: 05/11/2009

Course Management Systems and Networks (Linux)

Mandriva

Start: 08/04/2008 End: 18/04/2008

CERTIFICATIÕNS

Cisco Certified Network Associate (CCNA) – Routing & Switching 200-120

Cisco Systems, Inc

Cisco Certified Network Associate (CCNA) – VOICE 640-461

Cisco Systems, Inc

Cisco Certified Network Associate (CCNA-SECURITY) – 640-554

Cisco Systems, Inc

PROFESSIONAL EXPERIENCE

: IT Director of Information Technology Department of the Angolan Post

Start: May 2011 – 07/2014

Main activities and responsibilities: Duties to carry out activities related to information

systems in order to provide technical support to users, manage databases, optimize

applications, ensure security of information systems and ensure the functioning of

telecommunications and perform activities related with application development,

testing, and data modeling, as well as maintenance and support of information systems,

to ensure the improvement of service to the internal customer.

: Senior Network and Systems Technician in the company of Angolan Post

Start: March 2008 End: 2011

Perform settings of network systems, planning and maintaining network infrastructure of

company, verify the causes of network failures and support to the end user.

Planning and maintaining IP network infrastructure of the company.

Configure and maintain servers running Debian, CentOS, Ubuntu and Redhat Linux.

Support and maintain Internet services and VPN for the 18 provinces.

Management and monitoring network equipment tools and links.

Design, implement and maintain the DMVPN and MPLS (L2 & L3 VPN) network.

: Computer Technician Tvcable company in Angola

Start: March 2007 End: 2008

Perform system configurations, install and configure equipment, check the causes of

failures in computer programming and providing technical support to the end user

internal / external.

: Computer technician (employee) of the Ministry of Agriculture

Start: January 2006 End: 2007

Perform system configurations, install and configure equipment, check the causes of

failures in computer programming and providing technical support to the end user

SOFT SKILLS

Problem solving

Time management

Communication

Leadership skills

Keep working on your skills

SPECIALTIES

Planning, Analysis and Design of Networks

Route & Switching Technologies for Enterprise Networks

Security Technologies for Corporate Networks

Cisco products and technologies & Linux

OBJECTIVE

To obtain meaningful employment in companies that allow personal and professional

growth without limits and provide greater opportunities to enhance my technical skills.

KNOWLEDGE OF LANGUAGES

- Domain Portuguese, spoken and written

- Mastery of English, spoken and written

Subscribe myself

Lucas Pedro Manuel

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