Customer Service Administrative Assistant

Dana Monroe

**** ******** ***** ( Raleigh, NC *7610 ( 919-***-**** (

************@*******.***

OBJECTIVE

To offer experience in office administrative environments to an

organization that can benefit from my strong computer, decision-making,

customer service, and time management skills as well as my reputation as

a quick and accurate professional.

SUMMARY OF EXPERIENCE

. Efficient, detail-oriented, highly organized with strong analytical

and problem solving skills

. Supervisory and leadership experience and performs well in

progressive environments

. Proficient in Microsoft Office

EDUCATION

Associates of Arts in Computer Information, Wake Technical Community

College, Anticipated May, 2015

Certified Phlebotomy Technician, Triple A Phlebotomy, Durham, NC, August,

2012

Basic Life Support Provider, American Heart Association, Raleigh, NC,

April, 2012

PROFESSIONAL EXPERIENCE

5/07 - Present Premier Tax and Accounting Group, Inc.

Raleigh, NC

Office Manager

Maintained all personnel files, administration of general insurance,

including personal and professional liability and workman's compensation.

Handled purchase and maintenance of all office telecommunications

systems, fleet vehicles, office furniture and supplies. Corporate

Secretary; maintained all corporate minutes and licensing renewals for

all technical licenses in various states. Performed all aspects of office

management to include the organization of all corporate functions.

11/03 - 5/07 J and J Communications

Philadelphia, PA

Administrative Assistant

Performed operational and administrative tasks such as handling inquiries

from customers and satellite companies concerning service. Scheduled

appointments for service requests. Handled all areas of billing and

payroll. Responsible for the ordering of parts and equipment.

12/94 - 11/03 City of Philadelphia Prisons

Philadelphia, PA

Correctional Officer

Maintained order within the institution, enforcing rules and regulations.

Supervised receiving and discharging of inmates. Transported inmates

between courts, jails and workplaces. Directed and maintained inmate

movement by implementing schedules. Prepared written reports on

institutional violations. Handled high call volume, kept running census

and headcount of inmates entering and departing institution which

averaged 100-300 per day. Processed new commits in judicial computer

system. Maintained external electronic security system.

4/89 - 1/94 Careers USA Temp Service

Philadelphia, PA

Data Entry Clerk

Provided accounting and/or payroll data input of 15,000 keystrokes per

minute for various companies. Maintenance of database for high volume

clients. Filing, copying and faxing.

References Available Upon Request

Contact this candidate