Customer Service Representative

Location:

Posted:

August 16, 2014

Sandra Denise Poulos

************@*****.***

Major Qualifications: 26 years of working in the electric power industry. With this experience, I

have held numerous positions that required providing excellent customer service, multi-tasking, excellent

communication skills, being a team player, using appropriate judgment when making decisions, proficient

in many different computer programs and being safe.

PROFESSIONAL EXPERIENCE

FITZGERALD &SONS PLUMBING COMPANY, PEACHTREE CITY, GA

Receptionist, 2014 – Present

• Responsible for answering phone, filing and general clerical functions

• Create work orders and dispatch plumbers

• Create and maintain customer accounts

• Process billing and invoicing

HOME DEPOT, NEWNAN, GA

Cashier, April 2014

• Process all sales transactions

• Provide world class customer service

GEORGIA POWER COMPANY, ATLANTA, GA

Engineering Representative, 2005 – 2013

• Responsible for handling all day to day engineering work activities in a specific area

• Provide world class customer service including preparation and scheduling construction jobs to

meet committed service dates

• Responsible for estimating material and costs for all distribution power jobs, seeing the project

through from conception to completion and reconciling any material or man hour discrepancies

Upon completion

SYNERGETIC DESIGN, NORCROSS, GA

Contract Engineering Representative/Georgia Power, 2005 – 2006

• Responsible for Engineering Representative job duties as assigned by the Georgia Power

Company

SALT RIVER PROJECT, PHOENIX, AZ

Numerous Positions, 1985 – 2005

• Senior Distribution Designer position, completed structured four year apprenticeship

• Scheduler/Planner, Power Expeditor, Assistant Estimator, Job Processing Coordinator positions