Customer Service Representative

T ayona J. Taylor

*** ******** *****, ********** ** 29605

252-***-**** ******.******@*****.***

CAREER OBJECT IVE

Organized and enthusiastic with great ability to multi task, and also a fast learner; seeking

a career in customer service, admin/clerical positions, office positions, or manufacturing.

P ROFESSIONAL SKILLS

• EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to understand

customer needs and provide exceptional results. Track record of successfully dealing

w ith difficult and i rate customers.

• H IGHLY RESPONSIBLE AND ETH ICAL: Have never been terminated from any

position, very reliable employee.

• ADAPTABLE TO NEW TECHNOLOGY: Proficient in Microsoft Office, including

Word, Excel, and PowerPoint, and able to operate all major office equipment.

• I NDEPENDENT AND TEAM PLAYER: Enjoy working with colleagues, clients, and

customers, as well as completing tasks independently.

• ORGANIZED AND MOTIVATED: Skilled in adapting to changes in the work

environment, I also have experience in the manufacturing field as well as office

environment.

P ROFESSIONAL WORK H ISTORY

Aetna Insurance : Customer Care Representative

Customer Service representative, receiving calls from Pharmacies, Members, and Doctors/

Telephone, Computers, multiple systems (Microsoft word, excel, claims)/ Call center

• Placing overrides for medications

• Explaining member benefits

• Transferring calls

• Keeping t rack of notes

• Answering calls

• Calling pharmacies

• Calling members

F rom 01/2013-06/2014

145 Technology Lane Henderson NC, 27537

252-***-**** Supervisor, Loreatha Brame

$7.25/hr base pay plus incentives

Apple: Technical Advisor

Customer care representative, providing technical assistance for ipads, iphones, and ipods

over the phone; also processing payments for repairs and protections plans

• Calling customers

• Processing Online Sales Orders for new products

• Tracking Orders for products being Repaired

• Walking customers through step by step procedures to reset/trouble shoot products

From April 2012-January 2013

2641 Sumner Blvd Raleigh NC, 27616

919-***-**** Supervisor, Brad Mellon

$9.25/hr base pay plus incentives

Revlon: Packager/Assembly Line

Working on Assembly Line and packaging makeup

• Working in a Fast Paced Manufactur ing Environment

• Boxing makeup

• Loading Boxes/Wrapping Pallets

From March 2011-April 2012

1501 Williamsboro St Oxford NC, 27565

919-***-**** Supervisor, Jerry Palmer

$7.25/hr

EDUCAT ION

• I am a high school graduate of Southern Vance University, class of 2011

• I am currently a Human Services student at Greenville Technical College

Contact this candidate