Receptionist/Client Services

CHELSEA SNOW

801-***-**** ● *************@*****.***

OBJECTIVE:

To obtain a Reception or Entry-level position in a growing, fast-paced company, and to develop as a professional while working to achieve

the goals of the company.

SKILLS:

• Microsoft Office: including Word, Excel, Publisher, PowerPoint, and Outlook

• Types 60 WPM and 10-Key typing speed is 9450 KPM with 100% accuracy

• Internet research

QUALIFICATIONS:

• Excellent communication skills when interacting with co-workers and clients

• Ability to adapt to new environments and master new skills quickly

• Effective decision making and problem solving skills

• Ability to complete assignments or projects in a timely manner

• Portrays attention to detail

• Strong ability to multi-task and work in a fast-paced work environment

EDUCATION:

WEBER STATE UNIVERSITY Ogden, UT

Associates Degree – Applied Sciences May 2010

PROFESSIONAL EXPERIENCE:

REPUBLIC MORTGAGE HOME LOANS Murray, UT

Appraisal Coordinator June 2012-June 2014

• Supported CEO in achieving company objective in process performance

• Provided administrative support to the CEO

Ensured that the mortgage lending appraisal process proceeded smoothly

• Established organization and filing methods while obtaining all required documentation necessary for each appraisal and

distributed it to the appraisers

• Notified stakeholders regarding status of appraisal in a timely manner

• Employed superior customer service while assisted clients with appraisal disputes

• Applied conflict management skills while reconciling accounting spreadsheets and facilitated payment disputes

• Developed exceptional competency in business processes, compliance, and the appraisal process while efficiently learning new

software platforms

• Maintained proper attendance and punctuality to ensure the office was operated in an efficient and effective manner

• Managed the tasks and operations of appraisal coordinators and assisted them with any problems

• Assisted in miscellaneous projects as requested

• Answered incoming calls and provided assistance or directed them to the appropriate personnel

• Provided coverage for administrative positions as needed

• Effectively communicated with clients, whether by phone, email, or at the office

• Greeted clients and maintain a friendly attitude while offering assistance and guidance

NEW YORK AND COMPANY Layton, UT

Assistant Manager October 2009-June 2012

• Promoted to Assistant Manager in 2011

• Advanced ability to prioritize tasks, follow through with many projects, and report statuses to store manager

• Improved communication by mentoring staff in sales and communication, ensuring excellent customer service from all associates

• Assisted with payroll

• Exceptional cash handling and was responsible for taking money to bank after closing

• Efficiently processed transactions and operated computerized cash registers, scanners, and affiliated POS systems to itemize and

total customer purchases

BARNES AND NOBLE Layton, UT

Sales Associate October 2009-May 2010

• Developed exemplary customer service by assisting customers with their orders and purchases, often making recommendations

and suggestions

• Efficiently processed transactions and operated computerized cash registers, scanners, and affiliated POS systems to itemize and

total customer purchases

REFERENCES:

Available upon request

Contact this candidate