Project Manager Customer
Resume:
Gail Myers
Mendenhall, MS 39114
**********@*****.***
Project Manager/Senior Business Analyst with 13 years of experience in
Education, Banking, State & Federal Government, Health Care, Customer
Service, Banking, and Mortgage Industries.
Experience & Knowledge
10-12 years work experience within technology as a Business
Analyst.
10-12 years work experience within technology as a Project
Manager.
Knowledge of Agile, and Waterfall methodologies.
Ability to prioritize and juggle multiple and concurrent
projects.
Demonstrated experience with developing Functional
Specifications, Impact Assessments, Process, and Data Flows,
Data Management, and Functional Use Cases.
Attributes
Client focused
Accountable
Agility
Business acumen
Solutions oriented problem solver
Strong interpersonal and leadership skills
Team work.
PROFESSIONAL EXPERIENCE
Objective: Excel in liaising between business and technical areas to
achieve on-time, on budget, and on spec project completions. Able to
merger customer and user needs with business requirements, budgetary
restrictions and logistical considerations meet project deliverables.
The University of Southern Mississippi (USM)
IT - Senior Business Systems Analyst, September, 2007-Present
Job duties:
User Requirements Gathering:
. Collect, document, interpret, analyze and confirm specifications for
new or enhanced functionality with internal and external business
owners.
. Participate in logical design sessions associated with the implement
of business requirements.
. Capture business goals/needs effectively, following a standard process
methodology.
. Clarifies and develops objectives and key issues in a structured
manner.
. Present requirements to stakeholders, confirming findings and/or
making adjustments to documentation.
. Provide soundly based advice to both development team and business
units, from a business and/or technical perspective.
. Create RFP (Request for Proposal), RFI (Request for Information), and
Business Case.
. Create Systems Design
. Provide user acceptance testing, and application support.
Project Manager:
. Promoted to project manager role to plan, schedule and execute all
stages of enterprise software, hardware and system implementations.
Assessed business implications for each project phase and monitored
progress to meet deadlines, standards and cost targets.
. Drove impressive improvements across the business as a result of IT
implementations. Equipped the university with solutions that
accelerated the bidding process on architectural projects by 45%,
increased collections of student loans, and saved about $1.0M
annually.
. Excelled in guiding the work of the technical team. Articulated
project goals and scope, translated business needs into technical
terms, prepared detailed work breakdown structures (WBS), and
implemented shared accountability for achieving project milestones.
. Created cost-benefit analyses and ROI assessments that were used as
the basis for decision-making on proposed IT implementation projects.
. Resolved numerous project issues, including staffing shortages,
tactical matters, scope creep and divergent business and user needs.
Relationship Management
. Manages expectations of University business units.
. Liaises with external organizations where required.
. Contribute positively to the team environment to allow individual and
team goals to be met.
. Facilitates strong communication channels between the team and key IT
and business contacts.
. Follow written system procedures and policies in the execution of the
assigned duties.
. Collaborate with team members in evaluating existing processes and
creating new processes when required.
. Collaborate with the Product Management team to establish priorities
for product areas and enhancement requests.
Personal Development:
. Implement and maintain a personal development program that focuses on
maintaining currency and enhancing technical skills in the areas of
Information Technology and Business Analysis.
. Proactively identifies own training needs.
. Maintain a reading program that covers recent developments in IT and
business analysis techniques.
Barkley Services Corporation
Project Manager, January, 2001-July, 2007
Summary:
. Responsible to thoroughly understand and communicate stakeholder
requirements to appropriate team members, and manage all requirements
accordingly to realize each of the stakeholders.
. Establish clear ownership for project tasks, ensure that team members
have the tools needed, and provide timely feedback.
. Coordinate and facilitate delivery of project objectives.
. Track progress and review project tasks to make certain deadlines are
met appropriately.
. Assess project issues and identify solutions to meet productivity,
quality and customer goals.
. Proactively communicate project status, issues & risks to management.
. Conduct regular status meetings with all stakeholders, keeping the
stakeholder's needs and requirements continuously in view.
. Identify project risks and implement risk reduction plans.
. Work collaboratively with development staff and support staff to
maintain thorough knowledge of product capabilities, and to ensure
that all communications between Barkley and its stakeholders are
precise.
. Create and maintain the budget for the projects.
EDUCATION:
--Associate Degree (AA), Computer Science (California State University of
Northridge)
--ITT Tech Computer Programming (Los Angeles, CA)
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