Desktop Support
Resume:
Tolulope O. Alo
***** ******** *****, *******, **, 77042
**********@*****.***
A+ Certified (Hardware & Software) 2014
B.Sc in Computer
Engineering 2006
High School Diploma
2000
Ladoke Akintola University of Technology, NG
Methodist High School, NG
OBJECTIVE
To be responsible and accountable for all aspects of organizational IT
provisioning, including implementing and maintaining office IT networks
(LAN, MAN, WAN) maintenance of the telecommunications network, maintenance
and support of computer hardware and software, web and other IT related
matters.
SUMMARY OF CRITICAL SKILLS
Window Administration - Exchange Server, MS Window Server, Active
Directory, GPO, OU.
Network Administration - LAN, Routers, Switches, Hubs, TCP/IP, DHCP, NAT,
DNS, RDP Networking communication knowledge ( LAN, MAN, WAN) Shared Files
and Printers
Storage Administration - Backup / restore of server, workstations and data
recovery experience
Security Administration - Group policy, Password encryption authentication, Antivirus AntiSpam
Virtualization - Basic knowledge of Citrix, Virtual Box, VMware
Proficient in Windows XP, Vista,7, 8. Microsoft Office 97, 2007, 2010,
2013, 365
Tools: Acronics True Image, File Scavengers, G-Parted, Hiren, Norton
Ghost, Norton Antivirus, Portable Apps (Wise Registry Cleaner,Wise disk
cleaner, UltraDefrag Portable, McAfee Antivirus, Kasperskey Antivirus) etc
Customer Service Skills - Via Telephone communication and e-mail
Documentation: Maintaining a reference library of technical and support,
Ticketing :
Spiceworks, Customized Fry's Ticket Apps., Remote Desktop Protocol (RDP)
Proficient in Enterprise Resource Planning (ERP) software.
Database management using MS Access and SQL.
Wireless connectivity and domain administration capability.
Spyware, Malware and Virus removal using Norton Antivirus, Portable Apps
(Wise Registry Cleaner,Wise disk cleaner, UltraDefrag Portable, McAfee
Antivirus, Kasperskey Antivirus)
Setup, Configure, Troubleshooting, Repair and Maintenance of Computer
Systems, Printers and Scanners.
Knowledge of the operation of biometrics and installation of RFID access
control system using various identification methods like card, touch keypad
& card, fingerprint & card, fingerprint, card & password
Familiar with web and data based applications using PHP and MySQL.
PROFESSIONAL EXPERIENCE
Fry's Electronics Houston, TX Sept 2013- Present
Desktop / Network Support
Setup, Install, Configure, Maintenance, Troubleshooting of Microsoft Server
2008 and Exchange Server 2010 which involves using Active Directory
Services to create users accounts and add then relevant groups, computer
accounts, disable users accounts x staff (remove password), gives
permission and setup security setting for objects, assign static IP address
to some objects on domain like network printers, domain controller, routers
and access point. configure and resolve outlook mail problems, perform full
disaster plan and practice.
Desktop support of Windows XP,Vista,7,8 . Microsoft office 2007, 2010,
2013, 365, Blackberry, SMS,
Setting up of imac systems (mac book pro, mac book air, i mac G5 and
others) for diagnostics on Apple diagnostics system
Troubleshooting, Repair, and installation of Apple Mac OS X Lion version
10.7.5, Apple Mac OS X Mountain Lion 10.8.5,
Apple Mac Snow Leopard version 10.6.8, Apple Mac OS X Mavericks
version 10.9.3 environments.
Wireless network and network connectivity, performing server and security
audits of wifi password and GPO
Diagnose and service of laptops and i Mac involving replacement of laptop
defective screens, DC jacks, Hard drives, CD
DVD drives, Memory (RAM), Motherboard, Processor, Fan, Top and
bottom cover case, Keyboards and
installing operating systems of different manufacturer products
like Sony, Dell, Hp, Compaq, Fujitsu, Toshiba,
Samsung, Asus, Levono, Apple etc.
Provided computer help desk support via telephone communications, resolving
tickets using Remote Desktop Protocol (RDP) and Fry's customized software
with end-users
Building of new workstation Personal Computers, Gaming Computers and
Servers.
Documentation and Maintaining of reference library of technical and
support
Setting up, maintenance, troubleshooting and repair of computer systems,
printers and scanners.
Insure system backup and recovery of data using hiren, file scavenger and
other programs.
Backing up imac hard drive data
Recovery of data from defective imac hard drive using file scavenger and
other software
Cloning of data of defective hard drives to new hard drive and password
removal using hiren and other software.
Avery Weigh-Tronix Fairmont MN Feb 2009 - July 2013
Desktop Support
Setup, Install, Configure, Maintenance, Troubleshooting of Microsoft Server
2003 and exchange 2007 which involves using Active Directory Services to
create users accounts and add then relevant groups, computer accounts,
disable users accounts xstaff (remove password), gives permission and setup
security setting for objects, assign static IP address to some objects on
domain like network printers, domain controller, routers and access points.
configure DHCP for workstations, perform maintenance tasks such as backup
and restore of domain controllers using acronics bootable, configure and
resolve outlook mail problems, check, resolve or report relevant warnings
and errors in event logs. Perform full disaster plan and practice.
Setup thin client / RDP for users.
Provided computer help desk support via telephone communications and RDP
(Remote Desktop Protocol) with end-users.
Desktop support of Win XP, Vista, 7. involving installation and training of
staffs on Windows XP - 8, Office 97-2013, 365
Spyware, Malware and Virus removal using Norton Antivirus, Portable Apps
(Wise Registry Cleaner,Wise disk cleaner,
UltraDefrag Portable, McAfee Antivirus, Kasperskey Antivirus,
Microsoft essential tools.
Documentation and Maintaining of reference library of technical and
support
Building of new computer and server.
Responsible for purchasing server, PCs, network hardware, software,
maintain support agreements and staying with annual budget.
Database management using MS Access and SQL.
Setup, Configure, Repair and Maintenance of Computer Systems, Printer,
Scanner, etc.
Authoring and maintaining a reference library of technical and support
documentation.
Installation and updating of Antivirus. Installation and upgrading of
system and application software.
Insure system backup and recovery of data using hiren, file scavenger and
other programs.
Operation of biometrics and installation of RFID access control system
using various identification methods like card, touch keypad & card,
fingerprint & card, fingerprint, card & password
Resolving of network issues like configuring router, switches, hub, access
point. tracing cables to face plates, patch panel etc.
Clacs, Lagos NG Feb 2007 - Dec. 2008
Network Support
Configuration of Server for Clients/Server Network and troubleshooting
Networks and Wireless Networking
Point-to-point router configuration for internet services
Researched, evaluated, recommended, purchased, deployed and maintained new
software and hardware solutions to enhance business productivity and
efficiency
Server and Patch Management
Desktop support of Windows XP, Vista, 7. and office 2003
Anticipated future system needs / requirements and evaluate the impact of
changes
Spyware, Malware and Virus removal.
Insure system backup and recovery
Support the service engineer during installation of satellite disc
REFEREES
Available when requested.
Contact this candidate