Customer Service Manager
Resume:
MARIE DELINOIS
**** ** **** ****, *******, FL ***13
********@*******.***
CASE MANAGEMENT/PROGRAM MANAGER
My background has been primarily in a position of advocacy and support. I
enjoy working with the public and acting as a liaison whenever possible.
Accustomed to handling sensitive, confidential records (HIPPA). I am
interested in returning to the Social Services industry. I have supervised
representatives both in the office and in the field. I am also fluent in
Creole and Speak some Spanish.
SKILLS
Highly Dependable Bilingual in English and Creole Profession
Presentations Great Analytical Skills Ability to manage multiple tasks
Skilled in Intake Interviewing Ability to Work Independently/Team
Computer Savvy
Organized Attentive to Details Trained New Employees Excellent
Communication Skills
WORK EXPERIENCE
Ellis Ged and Bodden, P.A.
September 2010 - March 2014
Business Development Manager/PIP
Acquired an average of 2-4 new medical providers as clients for the firm in
order to review and collect correct PIP payments from the responsible
insurance companies. Supervised 4 employees while servicing approximately
75 clients.
United Health Group August
2009 - March 31, 2010
Licensed Member Advocate
Responsible for educating and enrolling new customers in the company's
Medicare products and maintaining relationships with current customers.
Frank Furman Insurance Agency May
2007 - January 2009
Claims Adjuster
Responsible for reporting, management and follow-up of Workers
Compensation and auto claims reported by the company's key customers and
providing reports and updates to the producers and the customers.
Hertz Claim Management July 2006 -
May 2007
Claims Examiner II
Responsible for the comprehensive management from beginning to end
including the PIP portion of an auto accident claim
Progressive Insurance
December 2002- July 20
Claims Adjuster
Claims Specialist II
Responsible for the adjustment of auto injury claims. Bodily injury as
well as property damage.
NCCI October 1998
- December 2002
Customer Representative
Software Support
Technical Analyst/Customer Service Supervisor
Supervised a customer service center for a data collection agency of
workers compensation. Also acted as customer service representatives for
the software/technical support department.
Healthy Mothers-Healthy Babies
November 1993 - October 1998
Case Manager
Counseled and provided case management to pregnant women/teens and their
infant child thru 5 years old. Provided counseling on food and nutrition,
education, birth control and employment. Assisted in applying and
maintaining medicaid. Acted as a liaison between the client and the
community
EDUCATION
Florida State University - Tallahassee, FL - BS Psychology, 1987
LICENSE/CERTIFICATION
Health, Lines and Annuities License (215) (Licensed in 49 states)
Company All Lines Adjuster's License (620)
Substitute Teacher Certification
REFERENCES UPON REQUEST
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