Technician Management

Clifton Fogle

**** ******* ****, *******, ** * **39 H: ( 803) 997 - 2037 C: 803-***-****

************@*****.***

P ROFESSIONAL SUMMARY

A self-directed support technician and innovative thinker with a knack for developing creative solutions to

complex problems. Currently seeking a position with the opportunity for new challenges and professional

development and advancement. Also a dedicated and career driven support technician with one year of

professional experience and two years of volunteer experience in college in troubleshooting and maintaining

networking systems and workstations. Possessing exceptional planning and time management skills,

particular in help desk ticket resolution, break/fix jobs, and populating/de-populating server racks and IDF

panels.

SKILLS

• Proficient in • Critical thinking

•

Communications Attention to detail

• Technical Proficiency • Sense of Urgency

• Conflict resolution • Goal-oriented

• Team player

WORK HISTORY

IT Support Specialist I, 08/2013 to Current

Koyo Corporation of the USA, – Orangeburg, SC

Servicing 3 Locations: Orangeburg, SC; Telford, TN; Georgetown, KY

• Management, prioritization, and completion of end user helpdesk tickets via remote desktop or on

site using IssueTrak Ticket system and Dameware Remote Desktop Utilities

• Management of all end user desktop, network printers, Motorola hand held scanners and laptop

hardware and software, i.e. break/fix, software failure and software instruction

• Supporting network and end user Microsoft OS and Microsoft products, mainly Windows 7, 8,

and Microsoft Office 2010 and 2013

• Installation of Cisco switches, wireless access points, and cabling, Cat5 and fiber optic using a

scissor lift or a ladder

• Maintenance of servers, images, and antivirus definitions with Windows Server 2008, 2012,

Symantec Endpoint Protection, Norton Ghost and Windows Deployment Services

• Set-up of new user accounts in Active Directory and applying folder and group permissions to

users and AD objects

• Assign static IP addresses to new Zebra label printers and repairing them

• Instructing end users on proper operation of new software and hardware rollouts with detailed

SOPs, training manuals, company wide instructional emails with descriptive photographs, and

Powerpoint training classes

• Management of VMware ESXI 5.1 and Cisco anytime connect VPN client

Packaging Specialist, 01/2013 to 07/2013

The Rite Dose Corporation - Columbia, SC

• Operation and maintenance of SigPack packaging equipment for prescription inhalation solutions

• Adhering to company cGMP practices and FDA regulations on the product

• Accurate data recording of production numbers, scrap, and any network issues during a batch run

Lithics Analyst Lab Technician 12/2011 to 12/2012

South Carolina Institute of Archaeology and Anthropology – Columbia, SC

3 prehistoric sites from Fort Jackson – Columbia, SC

• Utilized proper cleansing and cataloging techniques for all artifacts

• Analytical review and assessment of artifacts

• Recorded data into Excel spreadsheets for mapping onto an ArcGIS platform

EDUCATION

Bachelor of Arts: Anthropology, December 2012

University of South Carolina – Columbia, SC

Associate of Arts: Computer Technology (Information Technology), May 2009

Orangeburg-Calhoun Technical College – Orangeburg, SC

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