Customer Service Representative

Lois Gaskins

**** ********** **** ~ South Euclid, OH 44121

Cell 216-***-**** / Home 216-***-****

***********@*****.***\

OBJECTIVE:

Seeking an Administrative position with focus on Client Relations/Customer

Service.

JOB HISTORY

May 2014 - present Workplace Impact (through Thomas Employment)

. Telemarketing/Customer Service

February 2014 - April 2014 The Tax Office

Willoughby, OH

. Answering phones, pulling files, filing, account receivables,

scheduling

September 2007 - July 2013 Medlab

Euclid, OH

Customer Service Representative: Worked directly with Doctors and nursing

home facilities.

. Taking orders, dispatching and tracking blood work operations

. Detailed follow-up required and results forwarded to both

medical facilities as well as homebound patients. Data entry

with medical

Terminology in their own operating system.

Nov 1994 - May 2007 Commonwealth Financial Richmond

Heights, OH

Receptionist / Secretary: Worked directly for owners and operations mgr.

. Direct contact with customers and business associates to solve

loan issues.

. Duties included pulling credit reports, updating files and to

order appraisals. Working with Microsoft Word and Excel.

. Worked telemarketing for 1 year prior to full time hire and

followed with this responsibility as a normal work activity

through work history.

Nov 1994 - Nov 1995 Quadax

Warrensville Heights, OH

Billing / Coder: Coding and billing for a collection agency.

. File claims.

. Follow-up with collection accounts. Reconciling payments.

1990 - 1994 Sass, Friedman & Assoc.

University Heights, OH

Secretary: Working directly in the medical field for multiple doctors and

their patients

. Duties included transcription of files, typing, filing and

processing mail, answering phones.

EDUCATION

Charles F. Brush High

School Lyndhurst, OH

Majored in vocational General Office Clerk / general office clerk

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