Customer Service Insurance, Sales, Management
Resume:
JESSICA RAINEY
*** **** **** **, *********, GA **125
Cell: 478-***-**** **********@*****.***
PROFESSIONAL SUMMARY
Driven insurance sales and customer service professional seeks employment within the growing insurance industry .
SKILLS
Property insurance
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Life and health insurance products
• Talented salesperson
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Home and recreational insurance sales
• Personable
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Underwriting knowledge
• Proficient with Applied Systems (TAM)
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Results oriented Management software
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Premium financing Proficient with Ezlynx Rating Software
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Driven MS Office
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WORK HISTORY
01/2014 to Present
Customer Service Specialist Thompson Insurance Agency
Answer multi line phone system.
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Assist customers in discovering their insurance needs.
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Calculate quotes and educated potential clients on insurance options.
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Provide customers with best coverage and rate available.
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Complete front line underwriting I evaluate the eligibility of clients to various companies.
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Finalize sales and collect necessary deposits.
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Give guidance to customers with their potential insurance claims and questions.
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Remarket clients as their needs change.
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04/2005 to 12/2013
Account Specialist / Agent / Office Manager McNeal Insurance Agency – Byron, GA
Answer multi line phone system.
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Assist customers in discovering their insurance needs.
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Calculate quotes and educated potential clients on insurance options.
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Provide customers with best coverage and rate available.
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Complete front line underwriting I evaluate the eligibility of clients to various companies.
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Finalize sales and collect necessary deposits.
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Give guidance to customers with their potential insurance claims and questions.
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Maintain adequate supply inventory.
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Remarket clients as their needs change.
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Maintain staff scheduling to ensure adequate coverage at all times.
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10/2001 to 04/2005
Customer Service Specialist / Insurance Agent Tidwell Chandler Insurance Agency – Macon, GA
Develop a professional relationship with existing and potential clients.
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Obtained and extracted information from clients about their insurance needs.
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Assisted clients in discovering their insurance needs.
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Calculated quotes and educated clients on their insurance options.
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Entered and managed client’s data in Applied Systems agency Management program .
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Provided exceptional customer service by taking care of clients concerns and answering their questions.
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Invoice policies
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11/2000 to 10/2001
Retail Store Manager Friedman's Jewelers – Perry, GA
Maintained associate scheduling to ensure adequate sales coverage and stay within operating budget.
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Assist clients with their merchandise selections.
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Conducted periodic employee reviews.
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Assisted customers with credit applications.
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Evaluate client’s charge accounts for potential credit line increases.
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Conducted daily inventory.
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Balanced Cash register and made daily deposits.
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Called on unpaid charge accounts for collection.
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Motivated associates for improved sales & morale.
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CERTIFICATIONS
• Certified Insurance Service Representative (CISR) Personal and Commercial Lines
• Accredited Customer Service Representative (ACSR) Personal and Commercial Lines
LICENSING
• Georgia Property Casualty Insurance License September 1992
• Georgia Life Insurance License August 2010
Contact this candidate