Operations and Salesforce Administrator
Resume:
Nancy Meehan
Lilburn, GA ***** ********@**********.***
P rofile
Business management and operations professional with experience in the IT and Direct Marketing
industries and a BBA degree in Management Information Systems. Strong leader with involvement in
strategic planning, resource allocation, operations, procurement, production methods, training,
leadership and human resources
Experience
OPERATIONS ADMINISTRATOR, GRIZZARD COMMUNICATIONS GROUP, INC., ATLANTA, GA JUNE 2011 JUNE 2014
Coordinated from start to finish a group of 6 letters for a Puerto Rican client, resulting in $35K of
unexpected revenue for the company
Streamlined product submission and campaign results compilation for multiple client verticals
resulting in both time savings and greater accuracy
Trained team members on Salesforce CRM, including writing training guides on marketing reports
and entering leads
Created custom Salesforce reports on a regular basis, including one that provided the information to
unexpectedly reproject the entire client budget in only 3 hours.
INDEPENDENT COMPUTER CONTRACTOR, LILBURN, GA JUNE 2002 PRESENT
Setup, repair and upgrade software and hardware components for desktops, laptops and IPods in
multiple operating systems, including replacing a failed IPod hard drive
DIRECTOR OF BUSINESS OPERATIONS, DIGITAL TIGERS, INC., NORCROSS, GA MARCH 2004–MARCH 2009
Managed daily business operations, including implementing sales process templates that increased
accuracy to 98% and led to a 5% increase in sales while reducing overtime by 15 hours each week
Used knowledge of company history to conduct financial audits and develop historical financial
reports with 99% accuracy in order to secure lease approval of 13,700 foot headquarters and get an
accurate picture of sales tax history to present to the government. In the process, discovered thousands
of dollars of open receivables which were billed and subsequently collected
Administered all operational and human resources policies, including Salesforce administration,
auditing timesheets, vacation and personal time off. Selected corporate healthcare packages,
administered pre-hire testing, conducted interviews and provided staff counseling and coaching
resulting in 98% employee retention
Established and managed vendor relationships to ensure lowest possible pricing, negotiated a 10%
price decrease on all parts and a 15% cost reduction on LCD panels
Collaborated with box and foam manufacturers on secure yet efficient packaging, assisted in photo
shoots and co-authored new product manuals and documentation, thus reducing turnaround time from
conception to shipment by 50%, providing informative and concise customer documentation, and
virtually eliminating shipping damage claims
Recognized repeatedly for business acumen and earned the distinction as the only employee
consistantly promoted, from production assistant to Director of Business Operations in only 3 years
SENIOR SALES ASSOCIATE, PAPYRUS, INC., ATLANTA, GA JUNE 1998 MAY 2004
Design and sales of custom printed event invitations, announcements and stationery, customer service,
vendor relations, management and new hire training. Rewarded for excellence in designa nd printing
abilities.
SENIOR TECHNICAL SUPPORT, EARTHLINK, INC., ATLANTA, GA FEBRUARY 2001 OCTOBER 2002
Assisted customers with dial-up, DSL, cable, DirecWay and Broadlink internet connections and with
e-mail, web pages and FTP. Chosen after only 6 months to be one of 50 Broadlink technicians and
one of 100 satellite technicians in the country
Education
UNIVERSITY OF GA, Athens, GA Bachelor of Business Administration in Management Information
Systems, May 1999
Skills
Proficient in Mac and Windows operating systems / Advanced skills in Microsoft Office, including
Word, Excel, Outlook, Powerpoint and Access / Experienced in multiple CRM, accounting and
inventory software including Salesforce, Great Plains and Quickbooks
Read, write and speak conversational French along with a native fluency in English
Professional Development
Scorekeeper, Atlanta Amateur Hockey League / Volunteer, High Museum of Art / Volunteer
Coordinator Artful Garden 2011/Volunteer, The Visit 2010, Emory University (Dalai Lama)
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