Customer Service Manager

**** ***** **** #****, ******, GA 30096317-***-****(********@*********.***

Velassa Wright

Objective

To obtain a position with a reputable company which will require me to utilize

my skills, abilities, and experience in the customer service field to ensure

the company's success.

Experience

January 2008 - Present Wendy's Fishers, IN

General Manager

Provide proper training and development of employees

Accurately complete all administrative requirements and reports. Manage

employee files, payroll records,

and other Company records

Ensure proper staffing levels and maintain system for recruitment, development

and retention of store management and crew.

Provide quality, timely performance feedback and reviews for crew employees

Manage sales and profit goals in relation to budget. Develop and implement

appropriate strategies to resolve unfavorable trends to enhance sales and

profits

Work with District Manager to establish store priorities, then develop and

execute the plans.

Evaluate store performance in conjunction with feedback from store

inspections, and implements action plans to improve store ratings.

Conducts regular manager meetings to communicate and reinforce priorities.

May 2005 - Present N-Line Cycle Indianapolis, IN

Bookkeeper

Taking and completing phone orders for bike parts

Keeping track of inventory

Promoting the business

March 2008 - October Sallie Mae Fishers, IN

2008

Collections Analyst

Call customers using telephone to collect payments on past due bills, review

terms of sale or loan documents, setup repayment plan and new terms of sale,

ensure all customer information is correct and refer to debt counselors

Locate customers using credit bureau information, background checks, loan

documents, and other paperwork or databases to create and organize a list

according to severity of delinquency

Utilize computer systems to handle skip tracing and documenting calls

Report satisfied debts to credit bureaus and purge records from the system

Education

August 2007 - January ITT Technical Institute Indianapolis, IN

2008

Computer Electronic Engineering

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